In a world of fleeting likes and curated online personas, is a book from 1936 still relevant? A book with a title so bold it sounds like a manual for manipulation: How to Win Friends and Influence People. You might see it on a shelf, its tan cover and classic font looking like a relic from a bygone era. Yet, tucked beneath the dust of time is a simple, profound truth: Dale Carnegie’s principles are not just relevant—they are more essential than ever.
When Carnegie wrote his book, the world was on the cusp of a great transition. Industries were growing, commerce was globalizing, and the skills of communication and human connection were becoming paramount. Today, we stand at a similar precipice, but the medium has changed. Our “friends” exist in social media feeds, and our “influence” is measured in clicks and shares. The fundamental human need for connection, however, has not changed one bit. Carnegie’s timeless principles offer a powerful antidote to the superficiality of modern interaction, providing a road map for building genuine relationships in an age of digital disconnection.
The Core: Beyond Manipulation to Authenticity
The most common misconception about How to Win Friends and Influence People is that it’s a guide to becoming a smooth-talking, manipulative salesperson. The title, unfortunately, gives this impression. But if you read the book, the opposite is true. Carnegie’s principles are not about coercion; they are about empathy, respect, and genuine interest in others. He teaches that to “win friends” and “influence people,” you must first understand them.
Consider the bedrock of his philosophy: The only way to get the best of an argument is to avoid it. In the age of Twitter flame wars and comment section battles, this principle is a revolutionary act. We are constantly conditioned to defend our points, to “win” the online debate. Carnegie suggests a different path—one of de-escalation and understanding. He argues that by avoiding conflict, we preserve the relationship, the very foundation of influence. This isn’t about giving up on your beliefs; it’s about recognizing that people are not swayed by being proven wrong. They are swayed by being heard.
Another cornerstone is a principle that seems almost too simple to be profound: Be a good listener. Encourage others to talk about themselves. In a world where everyone is a brand manager of their own life, constantly broadcasting their achievements and opinions, genuine listening is a superpower. When someone truly listens to you, without interruption or the urge to formulate a response, it’s a rare and powerful feeling. Carnegie knew that human beings crave validation and the feeling of being understood. By giving people your full attention, you build trust and rapport in a way that no clever retort or social media post ever could.
Our modern communication tools—email, text, social media—are incredibly efficient, but they often strip away the very humanity of our interactions. The nuance of a tone of voice, the sincerity in a person’s eyes, the warmth of a handshake—these are all lost. As a result, misunderstandings are rampant, and genuine connection can feel scarce. Carnegie’s principles are a call to return to the basics. They remind us that before we “like” a post or send a quick text, we must remember the person on the other end. He encourages us to think about what is important to them, to find common ground, and to express genuine admiration. This isn’t just about professional networking; it’s about enriching our personal lives and building a community that feels less like a performance and more like a shared experience.
The Introvert’s Secret Weapon
Carnegie’s wisdom is a secret weapon for those who are naturally introverted, offering a powerful, low-energy approach to building meaningful relationships. Introverts often thrive in one-on-one interactions and feel drained by large group settings. They are natural listeners and observers. Carnegie’s principles don’t require you to become a loud, bubbly conversationalist; they empower you to lean into your natural strengths and use them to your advantage.
Carnegie’s most repeated advice—Be a good listener. Encourage others to talk about themselves—is tailor-made for the introvert. Extroverts may dominate a conversation with their own stories and ideas, but the introvert’s power lies in their ability to make others feel truly heard. For an introvert, a social gathering can be a daunting landscape. Instead of trying to “work the room,” an introvert can use Carnegie’s method to find one or two individuals and engage them in a deep, meaningful conversation. By asking thoughtful questions and giving their full, undivided attention, they are not only making a powerful impression but also conserving their social energy. The focus shifts from the pressure to “perform” to the simple act of genuine curiosity.
This principle is even more relevant in the digital age. In a virtual meeting, an introvert might struggle to speak up, but in a follow-up email or a private message, they can use their listening skills to their advantage. A simple, “I really appreciated your point about the Q3 projections. Could you elaborate on how you see that affecting our team?” shows that you were paying attention, values their input, and is a non-threatening way to build a connection.
Carnegie also taught the power of asking questions instead of making direct, confrontational statements. This is a subtle but profound tool for introverts. This method avoids conflict, shows respect, and saves energy. It puts the conversational ball in the other person’s court, allowing you to listen and think. For the introvert, this is a path to influence that doesn’t rely on being the loudest voice in the room. It’s about being the most thoughtful.
Perhaps the greatest lesson for introverts is that Carnegie’s methods only work when they are sincere. Introverts have a built-in advantage here; their interactions are often more deliberate and less performative. When an introvert gives a genuine compliment or shows sincere interest, it carries more weight. In our digital world, where authenticity is a buzzword but often feels in short supply, a person who truly listens and asks thoughtful questions will stand out.
The Blueprint for Professional Success
Let’s now bring this timeless advice into the boardroom and the digital office. The modern professional landscape—defined by virtual meetings, remote teams, and platforms like LinkedIn—might seem miles away from Carnegie’s 1930s world, but his wisdom is, in fact, the blueprint for success in this new era of business.
LinkedIn is a professional networking platform, but it’s also a digital stage where Carnegie’s principles can shine.
Don’t Criticize, Condemn, or Complain: Posts that criticize or complain do not build your reputation; they diminish it. A true professional uses a positive, constructive tone. Sharing success stories and highlighting the achievements of others builds a much more valuable personal brand than negativity ever could.
Become Genuinely Interested in Other People: Instead of seeing LinkedIn as a place to broadcast your own accomplishments, see it as a research tool. Before a virtual meeting, spend a few minutes on the other person’s profile. When you start the conversation with, “I saw your recent article on AI in marketing, and I found it incredibly insightful,” you’re showing genuine interest, instantly moving the interaction from a transactional exchange to a personal, meaningful conversation.
Give Honest and Sincere Appreciation: The “like” button on LinkedIn is too shallow. When you appreciate a colleague’s work, express it in a comment or a direct message. A simple, specific note like, “That was an excellent point you made in the meeting today…” is far more powerful than a “thumbs up.” This kind of sincere appreciation not only makes the other person feel important but also solidifies your professional relationships.
The principles are also vital for navigating the new reality of virtual meetings. A simple, genuine smile can be seen by everyone and instantly creates a positive, open atmosphere. Similarly, use their name when you’re talking to someone: “That’s a great idea, Sarah,” or “Thanks for clarifying that, Mark,” makes the person feel seen and valued in a setting where they could easily become just another participant.
The Paradox of Humility
Carnegie’s most counterintuitive and powerful piece of advice is: If you are wrong, admit it quickly and emphatically. In a world that often rewards projecting an image of perfection, this principle feels like an act of vulnerability. But Carnegie argues the exact opposite. He suggests that admitting you are wrong is not an act of surrender but a demonstration of strength, integrity, and humility.
Carnegie understood a fundamental truth of human psychology: people are more willing to listen to you and trust you when they know you are not afraid to be human. When you make a mistake and own it, you disarm potential conflict and earn respect. The person who admits their mistakes is seen as trustworthy and credible. The person who constantly defends their errors, no matter how small, is seen as insecure and dishonest.
This principle is even more crucial in the workplace. When a project goes wrong or a deadline is missed, the temptation to assign blame is immense. However, a true leader follows Carnegie’s path. Admitting, “I take full responsibility for the miscommunication on this project,” doesn’t make you look weak. It shows that you are a person who owns the outcome and can be trusted to fix a problem. Furthermore, it creates a safe environment for others. When a leader openly admits their own blunders, it gives permission to the rest of the team to do the same.
A Timeless Invitation
Throughout this series, we’ve deconstructed the timeless wisdom of Dale Carnegie, proving that his principles are not outdated relics but essential tools for our modern, digital world. We’ve seen how they move beyond manipulation to build authenticity, empower introverts to find their voice, and serve as a blueprint for success in professional life. Let’s now bring all these threads together to understand how to integrate this philosophy into our everyday lives, making these powerful habits a natural part of who we are.
The genius of Carnegie’s work is that his principles are not a series of one-off actions. They are a mindset. They are a philosophy of life rooted in one core idea: the desire to feel important is one of the deepest urges in human nature. Every principle he taught—from remembering a person’s name to giving sincere appreciation—is designed to fulfill that fundamental need in others.
The key to making these principles work is sincerity. It’s easy to read the book and think of it as a checklist, but if these actions are not rooted in a genuine interest in the other person, they will feel hollow and transactional. The true power of Carnegie’s method lies in the internal shift you must make. Start with curiosity. This shift from a self-focused mindset to an other-focused one is the most transformative part of the process.
In our hyper-connected but often disconnected world, the people who stand out are those who build a legacy of trust. This isn’t a one-time event; it’s the cumulative result of a thousand small interactions. These are the people we gravitate toward, the people we trust, and the people we want to work with. They are the living embodiment of Carnegie’s teachings. They have mastered the art of making others feel important and, in doing so, have built a network of loyalty that is unbreakable.So, is How to Win Friends and Influence People still relevant? The answer is a resounding yes. Its principles are not about manipulating others but about understanding and connecting with them on a deeply human level. They are a timeless invitation to be a better person—a more empathetic listener, a more humble leader, and a more sincere friend. In a world that often celebrates ego, Dale Carnegie’s work reminds us that true influence is not about asserting power but about building relationships. It’s a road map for creating a life filled with purpose, connection, and success. The digital age has simply given us new and more powerful platforms to apply this enduring wisdom. The tools may change, but human nature does not. The true art of winning friends and influencing people remains the same, and it begins with you.
So, you’ve got management experience. Maybe you’ve led teams, crunched numbers, and navigated the corporate jungle. Or maybe you’ve herded cats (employees) in a chaotic retail environment. Whatever your background, you’ve got a valuable set of skills that can open doors to a world of possibilities.
But what exactly can you do with that management experience? Here’s a breakdown of some of the many avenues to explore:
Climbing the Corporate Ladder: Not Just Upwards, But Strategically
Your management experience is a powerful asset when aiming for higher-level positions. It demonstrates your ability to lead teams, make decisions, and drive results – qualities that are highly valued in senior roles. But “climbing the corporate ladder” isn’t just about blindly aiming for the top rung. It’s about strategically navigating your career path to reach your full potential.
Here’s how to leverage your management experience for career advancement:
1. Identify Your Aspirations (Where Do You Want to Be?)
What does “climbing the ladder” mean to you? Is it about a specific title, increased responsibility, a higher salary, or a combination of factors? Define your career goals and aspirations to create a roadmap for your journey.
2. Assess Your Skills and Experience (What Do You Bring to the Table?)
Take stock of your management skills and experience. What are your strengths? What areas need further development? Identify any knowledge gaps or skills you need to acquire to reach your desired roles.
3. Network Strategically (Who Do You Know?)
Build relationships with people in your industry, both within and outside your organization. Attend industry events, connect with professionals on LinkedIn, and participate in mentorship programs. Networking can open doors to new opportunities and provide valuable insights into different career paths.
4. Seek Out Challenging Opportunities (Don’t Shy Away from Stretch Assignments)
Volunteer for projects or assignments that push you beyond your comfort zone and allow you to showcase your leadership skills. This demonstrates your initiative, adaptability, and willingness to take on new challenges.
5. Develop Your Leadership Brand (What Makes You Unique?)
What sets you apart as a leader? Identify your unique strengths, values, and leadership style. Cultivate your personal brand and communicate it effectively through your resume, online presence, and interactions with others.
6. Seek Mentorship and Sponsorship (Find Your Guides)
Find experienced leaders who can offer guidance, support, and advocacy as you navigate your career path. Mentors can provide valuable insights and advice, while sponsors can champion your advancement within the organization.
7. Don’t Be Afraid to Make a Lateral Move (Sometimes Sideways is the Way Forward)
Climbing the ladder doesn’t always mean moving straight up. Sometimes, a lateral move to a different department or role can provide valuable experience, broaden your skillset, and open up new opportunities for advancement.
8. Continuously Learn and Grow (Never Stop Climbing)
The business world is constantly evolving. Stay ahead of the curve by pursuing continuing education, attending industry conferences, and staying abreast of the latest trends and technologies. Continuous learning is essential for career growth and adaptability.
Your management experience is a valuable asset that can propel your career forward. By strategically leveraging your skills, seeking out challenges, and continuously learning, you can climb the corporate ladder and achieve your professional aspirations. Remember, it’s not just about reaching the top; it’s about finding a fulfilling and impactful path that aligns with your goals and values.
Becoming a Consultant: Sharing Your Expertise, Shaping Organizations
Management experience isn’t just valuable within a company; it’s a highly sought-after commodity in the consulting world. Businesses of all sizes face challenges – streamlining operations, improving efficiency, boosting morale, navigating change – and they often turn to external consultants for expert guidance and solutions. Your experience leading teams, making decisions, and solving problems positions you perfectly to step into this role.
Here’s how to leverage your management experience to become a successful consultant:
1. Identify Your Niche (What’s Your Specialty?)
What areas of management are you most passionate about and knowledgeable in? Do you have expertise in a specific industry, like healthcare or technology? Or do you specialize in a particular area of management, such as leadership development, change management, or process improvement? Defining your niche helps you target your services and attract the right clients.
2. Build Your Toolkit (What’s Your Secret Weapon?)
What frameworks, methodologies, or tools do you use to solve problems and achieve results? Develop a robust toolkit of resources that you can draw upon to assess client needs, analyze data, and develop solutions. This might include project management methodologies, leadership assessments, communication strategies, or change management models.
3. Develop Your Consulting Skills (More Than Just Management Chops)
Consulting requires more than just management expertise. You also need strong communication, interpersonal, and problem-solving skills. Hone your ability to:
Build rapport with clients: Establish trust and credibility quickly.
Conduct effective needs assessments: Understand client challenges and goals.
Analyze data and identify solutions: Provide data-driven recommendations and strategies.
Facilitate workshops and training: Engage clients in interactive learning experiences.
Present findings and recommendations: Communicate your insights clearly and persuasively.
4. Build Your Network (Who You Know Matters)
Networking is crucial for any consultant. Connect with potential clients, industry professionals, and other consultants. Attend industry events, join professional organizations, and leverage your existing network to build relationships and generate referrals.
5. Establish Your Credibility (Show ‘Em What You’ve Got)
Showcase your expertise through thought leadership activities. Write articles, blog posts, or white papers on relevant topics. Speak at industry conferences or webinars. Establish yourself as a thought leader in your niche to attract clients and build your reputation.
6. Craft a Compelling Proposal (Sell Your Services)
When pitching your services, clearly articulate the value you bring to clients. Highlight your experience, your expertise, and your unique approach to solving their specific challenges. A well-crafted proposal can make all the difference in securing new clients.
7. Deliver Exceptional Results (and Build a Loyal Following)
Ultimately, your success as a consultant hinges on your ability to deliver results for your clients. Focus on exceeding expectations, building strong relationships, and providing exceptional service. Satisfied clients will become your best advocates and generate referrals for future business.
Becoming a consultant can be a rewarding way to leverage your management experience, share your expertise, and make a real impact on organizations. By identifying your niche, developing your skills, and building your credibility, you can create a successful consulting practice and help businesses thrive.
Start Your Own Business: From Manager to Entrepreneur
Have a brilliant business idea brewing? Your management experience might be the key ingredient to turn that dream into a reality. While many people focus on the innovative product or service, it’s often the management skills that determine a business’s success or failure. And guess what? You’ve already got a head start.
Here’s how your management experience can give you an edge in the entrepreneurial world:
1. Planning and Strategy:
Business Plans Aren’t Just for Banks: You know how to set goals, develop strategies, and create actionable plans. This translates directly to crafting a comprehensive business plan that outlines your vision, target market, financial projections, and growth strategies.
Forecasting and Adapting: You’ve learned to anticipate challenges, analyze market trends, and adapt to changing circumstances. This foresight is crucial for navigating the unpredictable waters of entrepreneurship.
2. Organization and Operations:
Structure for Success: You understand the importance of organizational structure, efficient workflows, and clear processes. This helps you establish a solid foundation for your business, from day-to-day operations to long-term growth.
Resource Management: You’ve mastered the art of allocating resources effectively, whether it’s managing budgets, optimizing inventory, or utilizing technology. This ensures your business operates efficiently and maximizes its potential.
3. Leadership and Team Building:
Inspiring a Shared Vision: You know how to motivate and inspire a team, delegate effectively, and foster a positive work environment. This is crucial for building a strong team that’s committed to your business’s success.
Building a Winning Culture: You understand the importance of company culture in attracting and retaining talent. You can create a culture that aligns with your values and fosters innovation, collaboration, and growth.
4. Financial Management:
Beyond Balancing the Books: You’ve likely gained experience managing budgets, tracking expenses, and analyzing financial reports. This financial acumen is essential for making sound business decisions, securing funding, and ensuring your business’s financial health.
Making Data-Driven Decisions: You understand the importance of data in tracking performance, identifying trends, and making informed decisions. This analytical approach helps you optimize your business strategy and maximize profitability.
5. Problem-Solving and Decision-Making:
Navigating Challenges: As a manager, you’ve faced your share of challenges and learned how to identify problems, analyze solutions, and make decisive choices. This resilience and problem-solving ability are essential for navigating the inevitable obstacles of entrepreneurship.
Calculated Risks: You understand that calculated risks are sometimes necessary for growth and innovation. Your experience helps you assess risks, weigh potential outcomes, and make informed decisions that propel your business forward.
Your management experience provides a solid foundation for entrepreneurial success. It equips you with the skills and knowledge to plan strategically, build a strong team, manage finances effectively, and navigate the challenges of starting and running a business. So, if you’ve got that killer business idea, don’t let your management experience go to waste. Embrace your inner entrepreneur and turn your vision into a reality!
Teach and Mentor: Passing the Torch of Leadership
You’ve climbed the ladder, navigated the challenges, and learned a thing or two about leadership. Now, it’s time to pay it forward. Sharing your knowledge and experience can inspire and empower the next generation of managers, shaping the future of leadership.
Here’s how to leverage your management experience to become an effective teacher and mentor:
1. Identify Your Audience (Who Do You Want to Reach?)
Who are you most passionate about mentoring? Is it aspiring managers within your organization? College students eager to learn about leadership? Young entrepreneurs launching their first ventures? Defining your target audience helps you tailor your teaching and mentoring style to their specific needs and aspirations.
2. Choose Your Platform (Where Do You Want to Share Your Wisdom?)
There are various avenues for sharing your knowledge:
Formal education: Teach management courses at a university, community college, or business school.
Workshops and seminars: Offer workshops or seminars on specific management topics, such as leadership development, conflict resolution, or team building.
Mentorship programs: Join a formal mentorship program or offer your services as a mentor to individuals or groups.
Online platforms: Share your insights through online courses, webinars, or blog posts.
3. Structure Your Content (What Do You Want to Teach?)
What are the most valuable lessons you’ve learned throughout your management journey? Structure your teaching content around key themes, such as:
Leadership styles: Explore different leadership approaches and their applications.
Communication skills: Teach effective communication strategies for leaders.
Decision-making and problem-solving: Share frameworks and techniques for making sound decisions and navigating challenges.
Team building and motivation: Provide insights into building cohesive teams and fostering a positive work environment.
Ethical leadership: Emphasize the importance of integrity, accountability, and social responsibility in leadership.
4. Embrace Different Teaching Styles (Variety is the Spice of Learning)
Not everyone learns the same way. Incorporate a variety of teaching methods to engage different learning styles:
Lectures and presentations: Share your knowledge and insights through structured presentations.
Case studies and simulations: Provide real-world scenarios for learners to analyze and apply their skills.
Group discussions and activities: Encourage interactive learning and collaboration.
Role-playing and feedback: Provide opportunities for learners to practice their skills and receive constructive criticism.
5. Be a Role Model (Walk the Talk)
Your actions speak louder than your words. Embody the leadership qualities you teach, demonstrating integrity, empathy, and a commitment to your mentees’ success.
6. Provide Personalized Guidance (Tailor Your Approach)
Recognize that each mentee is unique, with their own strengths, challenges, and aspirations. Tailor your guidance to their individual needs, offering personalized advice, support, and encouragement.
7. Foster a Growth Mindset (Encourage Continuous Learning)
Instill in your mentees the importance of continuous learning and self-reflection. Encourage them to seek out new challenges, embrace feedback, and never stop growing as leaders.
Teaching and mentoring can be a fulfilling way to share your management expertise and shape the next generation of leaders. By structuring your content effectively, embracing different teaching styles, and providing personalized guidance, you can make a lasting impact on the lives of your mentees and contribute to the future of leadership.
Write a Book (or a Blog!): Sharing Your Management Wisdom with the World
You’ve got stories to tell, lessons to share, and insights that could benefit countless others. Why not put pen to paper (or fingers to keyboard) and share your management wisdom with the world? Writing a book or a blog can be a fulfilling way to leverage your experience, build your credibility, and leave a lasting legacy.
Here’s how to turn your management experience into compelling written content:
1. Find Your Focus (What’s Your Story?)
What unique perspective do you bring to the table? What specific aspects of management are you most passionate about? Consider these angles:
Personal experiences: Share your own management journey, including your successes, failures, and lessons learned. Anecdotes and real-life examples can make your writing relatable and engaging.
Specialized knowledge: Do you have expertise in a particular area of management, like leadership development, conflict resolution, or change management? Focus your writing on providing valuable insights and practical advice within your niche.
Industry-specific insights: Have you worked in a particular industry, like healthcare, technology, or education? Share your knowledge and experience to help managers in that field navigate their unique challenges.
2. Choose Your Medium (Book, Blog, or Beyond?)
What format best suits your writing style and goals?
Book: A book allows you to delve deep into a topic, providing a comprehensive and authoritative resource.
Blog: A blog offers a more flexible platform for sharing shorter, more frequent posts on a variety of topics. It’s a great way to build an audience, connect with other professionals, and establish your thought leadership.
Articles and white papers: Contribute to industry publications or write white papers to share your expertise with a wider audience and build your credibility.
3. Develop Your Writing Skills (More Than Just Management Reports)
Writing for a broader audience requires more than just business writing skills. Hone your ability to:
Craft compelling narratives: Engage your readers with stories, anecdotes, and real-life examples.
Write clearly and concisely: Communicate your ideas in a clear, concise, and easy-to-understand manner.
Structure your content effectively: Organize your thoughts logically and use headings, subheadings, and bullet points to improve readability.
Edit and proofread meticulously: Ensure your writing is error-free and polished.
4. Build Your Platform (Get Your Voice Heard)
Once you’ve created your content, it’s time to share it with the world.
Self-publish your book: Platforms like Amazon Kindle Direct Publishing make it easy to self-publish your book and reach a global audience.
Create a blog: Choose a blogging platform (WordPress, Medium, etc.) and start sharing your posts. Promote your blog through social media, email newsletters, and guest blogging on other sites.
Submit articles to publications: Research relevant publications in your industry and submit your articles for consideration.
5. Engage with Your Audience (Build a Community)
Writing is not a one-way street. Engage with your readers by responding to comments, participating in online discussions, and building a community around your work. This can help you expand your reach, gain valuable feedback, and establish yourself as a thought leader.
Writing a book or a blog can be a rewarding way to share your management wisdom, build your professional brand, and make a lasting impact on the world. By finding your focus, developing your writing skills, and building your platform, you can turn your experience into a valuable resource for aspiring leaders and contribute to the ongoing conversation about management and leadership.
Join a Nonprofit Board: Leadership with a Purpose
Nonprofit organizations are the backbone of many communities, providing vital services and addressing critical social issues. But running a nonprofit effectively requires more than just passion and good intentions. It requires strong leadership, strategic planning, and sound management—skills you’ve honed throughout your career.
Here’s how your management experience can make a difference on a nonprofit board:
1. Strategic Planning and Governance:
Vision and Mission: You can help the organization define and refine its vision, mission, and strategic goals, ensuring its efforts are aligned with its purpose.
Strategic Planning: Your experience in developing and implementing strategic plans can guide the organization in setting priorities, allocating resources, and measuring impact.
Oversight and Accountability: You can contribute to effective governance by ensuring the organization adheres to legal and ethical standards, manages its finances responsibly, and operates with transparency.
2. Financial Management and Fundraising:
Budgeting and Financial Oversight: Your financial management skills can help the organization develop and monitor its budget, ensure financial sustainability, and make informed decisions about resource allocation.
Fundraising Strategy: You can contribute to developing and implementing fundraising strategies, identifying potential donors, and securing funding to support the organization’s programs and services.
3. Program Development and Evaluation:
Program Design and Implementation: Your experience in planning and executing projects can help the organization design, implement, and evaluate its programs and services, ensuring they are effective and impactful.
Performance Measurement: You can help establish metrics and systems to track progress, measure outcomes, and ensure the organization is achieving its goals.
4. Human Resources and Team Building:
Leadership and Team Dynamics: You can contribute to building a strong and effective board, fostering collaboration, and ensuring clear roles and responsibilities.
Staffing and Volunteer Management: Your experience in managing teams can help the organization recruit, train, and retain qualified staff and volunteers.
5. Marketing and Public Relations:
Branding and Communication: You can help the organization develop its brand identity, communicate its message effectively, and build relationships with stakeholders.
Community Outreach: You can contribute to building relationships with the community, raising awareness of the organization’s work, and engaging potential donors and volunteers.
6. Finding the Right Fit
Before joining a nonprofit board, consider these factors:
Mission and Values: Choose an organization whose mission and values align with your own passions and interests.
Time Commitment: Be prepared to dedicate the necessary time and effort to fulfill your responsibilities as a board member.
Skills and Expertise: Assess your skills and experience to determine how you can best contribute to the organization’s success.
Joining a nonprofit board is a rewarding way to leverage your management experience for a good cause. You can make a real difference in your community, contribute to a mission you believe in, and continue to develop your leadership skills. So, find an organization that resonates with you, offer your expertise, and make a positive impact on the world.
Become a Coach: Guiding Others to Their Full Potential
Your management journey has equipped you with valuable insights into leadership, teamwork, and personal development. Why not share that wisdom and help others unlock their potential? Becoming a leadership coach can be a fulfilling way to make a real difference in the lives of individuals and teams.
Here’s how to leverage your management experience to become an effective leadership coach:
1. Define Your Coaching Niche (Who Do You Want to Guide?)
Who are you most passionate about coaching? Aspiring leaders? Experienced managers looking to improve their skills? Teams seeking to enhance their performance? Identifying your ideal client helps you tailor your coaching approach and marketing efforts.
2. Develop Your Coaching Toolkit (What’s Your Coaching Style?)
Coaching is a distinct skillset, different from managing. Enhance your toolkit with:
Active listening: Pay close attention to your clients’ needs, challenges, and aspirations.
Powerful questioning: Ask thought-provoking questions to guide self-discovery and insight.
Goal setting and action planning: Help clients set clear goals and develop actionable plans.
Feedback and accountability: Provide constructive feedback and hold clients accountable for their progress.
Empathy and encouragement: Create a supportive and non-judgmental space for growth.
3. Formalize Your Expertise (Get Certified!)
Consider obtaining a coaching certification to enhance your credibility and demonstrate your commitment to professional standards. Organizations like the International Coach Federation (ICF) offer recognized certifications.
4. Build Your Coaching Practice (Spread the Word!)
Establish your presence as a coach:
Networking: Connect with potential clients, industry professionals, and other coaches.
Online presence: Create a website or profile on coaching platforms to showcase your services.
Content marketing: Share your expertise through blog posts, articles, or webinars.
Referral network: Build relationships with other professionals who can refer clients to you.
5. Master the Art of Coaching Conversations (Guide, Don’t Dictate)
Effective coaching is about guiding, not telling. Help your clients:
Gain self-awareness: Identify their strengths, weaknesses, and areas for growth.
Set clear goals: Define what they want to achieve and develop a roadmap for success.
Overcome limiting beliefs: Challenge negative thoughts and build confidence.
Develop new skills and habits: Acquire the tools and strategies to achieve their goals.
Stay motivated and accountable: Maintain momentum and track their progress.
6. Embrace Continuous Learning (Stay Sharp!)
The field of coaching is constantly evolving. Stay up-to-date on the latest research, techniques, and best practices. Attend workshops, conferences, and connect with other coaches to continue refining your skills.
Becoming a leadership coach can be a rewarding way to leverage your management experience, share your wisdom, and empower others to reach their full potential. By developing your coaching skills, building your practice, and mastering the art of coaching conversations, you can make a lasting impact on the lives of your clients and contribute to the growth of future leaders.
Explore New Industries: Your Management Passport to New Horizons
Think your management experience only applies to your current field? Think again! The skills you’ve honed – leadership, communication, problem-solving, decision-making – are valuable assets in any industry. Don’t let your expertise go to waste. Embrace your transferable skills and explore new horizons!
Here’s how to leverage your management experience to break into a new industry:
1. Identify Your Transferable Skills (What’s In Your Management Toolkit?)
Take stock of your management skills and identify those that are universally valuable:
Leadership and Teamwork: Inspiring, motivating, and guiding teams towards a common goal.
Communication: Communicating effectively with diverse audiences, both verbally and in writing.
Problem-solving and Decision-making: Analyzing situations, identifying solutions, and making informed decisions.
Strategic Planning: Setting goals, developing strategies, and implementing plans.
Project Management: Organizing, managing, and executing projects efficiently.
Financial Management: Managing budgets, tracking expenses, and making sound financial decisions.
2. Research Your Target Industry (Where Do You Want to Land?)
What industries spark your interest? Research those industries to understand their unique challenges, trends, and opportunities. Identify how your transferable skills can address those needs and add value to organizations in that field.
3. Tailor Your Resume and Cover Letter (Speak Their Language)
Highlight your transferable skills and connect them to the specific requirements of the new industry. Use keywords and phrases relevant to the target field, and showcase how your experience translates to their needs.
4. Network Strategically (Connect with Insiders)
Build relationships with people in your target industry. Attend industry events, connect with professionals on LinkedIn, and participate in informational interviews. Networking can provide valuable insights, open doors to new opportunities, and help you navigate the transition.
5. Upskill and Reskill (Fill the Gaps)
While your management experience provides a strong foundation, you may need to acquire new knowledge or skills specific to the new industry. Consider taking online courses, attending workshops, or pursuing certifications to bridge any gaps and enhance your qualifications.
6. Highlight Your Adaptability (Embrace the Learning Curve)
Emphasize your ability to learn quickly, adapt to new environments, and apply your skills in different contexts. Showcase your willingness to embrace new challenges and contribute to a new industry.
7. Start with a “Side Hustle” (Test the Waters)
Consider taking on freelance projects or consulting gigs in your target industry while still in your current role. This allows you to gain experience, build your network, and test the waters before making a full career transition.
8. Don’t Underestimate Your Value (You Bring a Lot to the Table)
Your management experience brings a unique perspective and valuable skills to any industry. Don’t undervalue your expertise. Confidently articulate your strengths and demonstrate how you can contribute to a new field.
Don’t let your management experience limit you to a single industry. Embrace your transferable skills, explore new fields that spark your interest, and leverage your expertise to make a difference in a new arena. With the right approach and a willingness to learn, you can successfully navigate a career transition and unlock new opportunities for growth and fulfillment.
Your management experience is a powerful tool that can unlock a world of opportunities. Whether you’re looking to advance your career, start a new venture, or make a difference in your community, your leadership skills are in high demand. So, embrace your experience, explore your options, and carve your own path to success.
Being a manager isn’t just about bossing people around. (Though, let’s be honest, sometimes that’s a perk.) It’s about guiding a team towards success, and that takes more than just a fancy title. So, whether you’re a seasoned leader or a newly minted manager still finding your feet, here are some battle-tested tips to boost your effectiveness:
1. Communication is Key (and I Don’t Mean Just Barking Orders)
Think of yourself as a conductor leading an orchestra. You need to communicate clearly, whether you’re setting expectations, providing feedback, or just keeping everyone in the loop. And remember, communication is a two-way street. Listen actively to your team’s ideas, concerns, and feedback.
If you are introverted like myself, I highly recommend taking some classes. If you are in high school try speech and debate. If you’re in college take an Oral Communications class as an elective. I also gained a lot of communication experience by starting and leading meetup groups. For those truly dedicated to changing their life for the better, I would also recommend checking out Toastmasters.
2. Build a Team, Not Just a Group of Individuals
Foster a sense of camaraderie and shared purpose. Encourage collaboration, celebrate successes (big and small), and address conflicts constructively. A cohesive team is a force to be reckoned with.
Try to have some get-togethers outside of work. A facility trip to a ball game is always a good time. You could also do a bar-b-q in the park. The organization and preparation will definitely build teamwork skills. There is also a certain level of appreciation that comes from cooking and having a beer together. Obviously you aren’t going to become best friends with your subordinates, but they will appreciate the effort you make for everyone to have fun. Consider holiday celebrations as another event your team can look forward to. The holiday party is also a good place to pass out those bonus checks!
3. Delegate Like a Pro (and Actually Trust Your Team)
Don’t fall into the trap of trying to do everything yourself. Delegate tasks effectively, providing clear instructions and the necessary resources. And once you’ve delegated, step back and trust your team to get the job done. Micromanaging is a morale killer.
My first real management position in the military had me working 16-hour days until I discovered the power of delegation. Take the time to teach your rockstars as much as they are willing to learn. You may feel like you are replacing yourself, or teaching your way out of a job, but you need to recognise your own value. If you are good at what you do, you are unlikely to be replaced, and if you are it’s because your boss messed up. Delegating properly frees up time for you to be a happier human being. It also allows you the time to be a better manager and expand or streamline your business.
4. Be the Leader You Wish You Had
Think about the best (and worst) bosses you’ve had. What did they do that made you feel motivated, respected, and valued? Emulate those positive qualities and avoid the negative ones. Lead by example, show integrity, and treat your team with fairness and consistency.
Pay attention to the reactions of your subordinates and put yourself in their shoes. How would you react to yourself? You can keep everyone on task by practicing tact and compassion. Confident and happy employees will be more willing to perform when it counts.
5. Embrace Feedback (Even the Tough Stuff)
Nobody’s perfect, and that includes you. Actively seek feedback from your team, your peers, and your superiors. Be open to constructive criticism and use it as an opportunity to grow and improve.
It’s easy to get defensive when faced with honest criticism you don’t want to hear. If you snap back, however, you may not get that type of feedback again. Would you rather continue with the status quo ignorant of the mistakes you’re making? If so, you may wish to consider a different career path.
6. Master the Art of Prioritization
As a manager, you’ll be juggling multiple tasks and competing demands. Learn to prioritize effectively, focusing on the most important and urgent tasks first. Don’t be afraid to delegate or say “no” when necessary.
I find that it’s easier to prioritize when I make lists at the beginning of each day. I can see everything that needs to be done and use a simple numbering system to decide what to focus on first. Fires will inevitably pop up and need to be dealt with, interrupting your focus and productivity. Use your list to find your way through the smoke and get back on track again.
7. Invest in Your Team’s Growth
Your team’s success is your success. Provide opportunities for professional development, offer mentorship, and encourage your team members to stretch their skills and take on new challenges.
This comes back to taking the time to instruct your subordinates, especially the shining stars. Give them the tools for growth. Send them to the classes they need. They may even surpass you, but you can be proud of what they become and they will remember who helped make it possible.
8. Celebrate the Wins (and Learn from the Losses)
Acknowledge and celebrate your team’s accomplishments, both big and small. It boosts morale and reinforces positive behavior. And when things don’t go as planned, don’t dwell on the failures. Analyze what went wrong, learn from the experience, and move forward.
Some people do an employee of the month award with plaques or trophies for consistently exceptional employees. I used to buy gourmet pizza (yes I am a pizza snob) for my crew once a month to show my appreciation. Remember even just a sincere ‘thank you for your hard work’ can go a long way towards maintaining loyalty.
9. Find Your Leadership Style (and Don’t Be Afraid to Adapt)
There’s no one-size-fits-all approach to leadership. Find a style that works for you and your team, but be willing to adapt as needed. Different situations and individuals may require different approaches.
I am definitely a proponent of the ‘read the room’ method of management. Every situation requires a different type of reaction. Sometimes I channel my inner Buddha, and sometimes (very rarely), I need to let the drill instructor out.
10. Take Care of Yourself (No, Really)
Being a manager can be demanding. Don’t neglect your own well-being. Make time for self-care, maintain a healthy work-life balance, and recharge your batteries. A burned-out manager is not an effective one.
Regular exercise and a healthy diet are key factors in overcoming stress and keeping a clear head when things get tough. Also, make sure to cultivate relationships with your peers. It gets lonely at the top and we can all use someone to talk to for the sake of our psychological well being.
Leading the Way
Being an effective manager is an ongoing process of learning, growing, and adapting. By focusing on these key principles, you can create a positive and productive work environment, empower your team to achieve their best, and ultimately, become a leader who inspires and motivates those around you. Now go out there and lead the charge!
Leadership and management. These two terms are often used interchangeably, like they’re synonyms sipping tea together on a Sunday afternoon. But in the real world, they’re distinct concepts, each with its own flavor and function. Understanding the difference can be the key to unlocking your potential as a leader, whether you’re captaining a ship, coaching a team, or managing a department.
Think of it this way: leaders are the navigators, while managers keep the ship operational.
Leaders are responsible for charting the course. They set the overall vision and direction for the organization, inspiring and motivating their team to reach the destination. They focus on the “why” – the purpose and meaning behind the work – and the “where” – the long-term goals and aspirations.
Like a skilled navigator, a leader:
Reads the maps: Analyzes the current situation, identifies opportunities, and anticipates challenges.
Sets the course: Determines the direction and goals for the organization.
Inspires the crew: Motivates and empowers the team to achieve the shared vision.
Adjusts to the winds: Adapts to changing circumstances and navigates through uncertainty.
Managers are responsible for keeping the ship afloat and running smoothly. They ensure the crew is well-trained, the engines are maintained, and everyone has the resources they need to do their jobs effectively. They focus on the “how” – the processes and systems – and the “now” – the day-to-day operations.
In the course of their duties, a manager:
Maintains the vessel: Ensures the organization is running efficiently and effectively.
Trains the crew: Provides the necessary skills and knowledge for the team to succeed.
Distributes resources: Allocates resources effectively to support the team’s work.
Keeps things ship-shape: Maintains order, addresses issues, and ensures smooth sailing.
Recognizing the difference between leadership and management is crucial for building effective teams and achieving organizational success. Leaders provide the vision and inspiration, while managers provide the structure and support. Both roles are essential for navigating the complexities of the business world and reaching the desired destination. Let’s look at these professional roles in some more detail.
Management: The Nuts and Bolts
Management is all about the practicalities. It’s about planning, organizing, coordinating, and controlling resources to achieve specific goals. Managers are the masters of efficiency, productivity, and process. They’re the ones who ensure the trains run on time, the budgets balance, and the projects stay on track.
1. Focus: Maintaining Stability and Efficiency
Managers are the stabilizers. They ensure the organization runs smoothly, efficiently, and predictably. They focus on optimizing existing processes, allocating resources effectively, and minimizing waste. Think of them as the steady hand at the helm, keeping the ship on course and the engines running smoothly.
Example: A manager might implement a new inventory system to reduce waste and improve order fulfillment speed.
Actionable tip: Regularly review your team’s workflows and processes. Identify bottlenecks, redundancies, or areas for improvement to enhance efficiency.
2. Approach: Planning, Organizing, Directing, and Controlling
These four functions are the core of management. Managers plan by setting goals and developing strategies. They organize by structuring tasks and allocating resources. They direct by providing clear instructions and guidance. And they control by monitoring performance and making adjustments as needed.
Example: A manager might develop a project plan with clear deadlines, assign tasks to team members, and track progress to ensure timely completion.
Actionable tip: Use project management tools, establish clear communication channels, and implement performance metrics to effectively plan, organize, direct, and control your team’s work.
3. Time Horizon: Short-Term, Focused on Meeting Immediate Goals
While leaders are gazing at the horizon, managers are focused on the here and now. They prioritize achieving immediate deadlines, meeting short-term objectives, and solving day-to-day problems. They’re the ones who keep the wheels turning and ensure the organization meets its immediate needs.
Example: A manager might focus on resolving a customer complaint quickly and efficiently to ensure customer satisfaction.
Actionable tip: Break down large goals into smaller, manageable tasks with clear deadlines. This helps maintain focus and momentum.
4. Style: Focused more on Tasks and Processes
Managers provide clear instructions, set expectations, and ensure tasks are completed efficiently. They’re not afraid to give direction, delegate responsibilities, and hold their team accountable. Their style is often more structured and task-oriented, focusing on achieving specific outcomes.
Example: A manager might provide a detailed checklist for a specific task, ensuring consistency and accuracy in its completion.
Actionable tip: Clearly communicate your expectations, provide regular feedback, and establish clear performance standards to guide your team’s work.
5. Key Skills: Organization, Delegation, Problem-Solving, and Decision-Making
Effective managers are highly organized, able to juggle multiple tasks and prioritize effectively. They delegate effectively, assigning tasks to the right people and empowering them to succeed. They are skilled problem-solvers, able to identify issues, analyze root causes, and implement solutions. And they make sound decisions based on available information and a clear understanding of organizational goals.
Example: A manager might use a decision-making matrix to evaluate different options and choose the best course of action based on objective criteria.
Actionable tip: Develop your organizational and time management skills, practice effective delegation techniques, and utilize decision-making frameworks to enhance your management effectiveness.
By honing these key characteristics, you can become a more effective and impactful manager. Remember, management is about optimizing processes, achieving goals, and supporting your team’s success. Embrace these skills, and you’ll be well on your way to becoming a management maestro!
Leadership: The Compass and the Stars
Leadership, on the other hand, is about inspiring and guiding others towards a shared vision. Leaders are the ones who set the direction, motivate the crew, and navigate through uncertainty. They’re the visionaries, the strategists, and the cheerleaders who empower their teams to achieve extraordinary things.
1. Focus: Inspiring Change and Growth
Leaders aren’t content with the status quo. They see potential for improvement and growth, and they inspire their teams to strive for something better. They challenge the norm, encourage innovation, and push boundaries to achieve extraordinary results.
Example: A leader might encourage their team to brainstorm new product ideas, even if it means disrupting current processes or venturing into uncharted territory.
Actionable tip: Foster a culture of continuous improvement by encouraging experimentation, providing resources for innovation, and celebrating creative solutions.
2. Approach: Influencing, Motivating, and Empowering
Leaders don’t just command; they influence. They motivate their teams by tapping into their passions, aligning their work with a shared purpose, and creating a sense of ownership. They empower their team members by providing autonomy, resources, and opportunities for growth.
Example: A leader might inspire their team by sharing a compelling vision of the future or by recognizing individual contributions and achievements.
Actionable tip: Delegate effectively, provide regular feedback, and offer opportunities for professional development to empower your team.
3. Time Horizon: Long-Term, Focused on Future Possibilities
Leaders are forward-thinkers. They don’t just focus on the immediate tasks at hand; they consider the long-term implications of their decisions and actions. They anticipate future trends, identify potential challenges, and develop strategies to navigate uncertainty.
Example: A leader might invest in research and development, even if it doesn’t yield immediate profits, to ensure the long-term sustainability and growth of the organization.
Actionable tip: Develop a strategic plan that outlines long-term goals and objectives, and regularly review and adapt it to changing circumstances.
4. Style: Focused on People and Purpose
Leaders have a clear vision of the future and can articulate it in a way that inspires and motivates others. They understand that people are the heart of any organization and prioritize their well-being, growth, and development. They connect the team’s work to a larger purpose, creating a sense of meaning and significance.
Example: A leader might communicate their vision through storytelling, creating a compelling narrative that resonates with their team and stakeholders.
Actionable tip: Clearly communicate your vision, values, and goals, and connect them to the individual contributions of your team members.
5. Key Skills: Communication, Empathy, Strategic Thinking, and Inspiring Trust
Effective leaders are skilled communicators, able to convey their ideas clearly and persuasively. They possess empathy, allowing them to understand and connect with their team members on a personal level. They are strategic thinkers, able to analyze complex situations and make informed decisions. And perhaps most importantly, they inspire trust through their integrity, authenticity, and commitment to their team’s success.
Example: A leader might demonstrate empathy by actively listening to their team’s concerns, acknowledging their challenges, and offering support.
Actionable tip: Practice active listening, seek feedback, and be transparent in your communication to build trust with your team.
By cultivating these key characteristics, you can develop your leadership potential and become a more effective and inspiring leader. Remember, leadership is a journey, not a destination. Embrace the challenges, learn from your experiences, and continue to grow and evolve as a leader.
Playing to your strengths: Recognize your own strengths and focus on developing the skills that align with your natural tendencies.
Building effective teams: Create a balanced team with individuals who excel in both leadership and management roles.
Achieving organizational success: Balance the need for stability and efficiency (management) with the drive for innovation and growth (leadership).
Leadership and management are not mutually exclusive. In fact, the most effective leaders possess strong management skills, and the best managers demonstrate leadership qualities. It’s about understanding the nuances of each role and finding the right balance to achieve your goals, whether you’re leading a team, running a business, or navigating the complexities of life.
So, you’ve finally been promoted to management. Congratulations! Or depending on the situation, I’m sorry? You’re officially in charge. Whether you landed here intentionally or not there are a variety of stumbling blocks you may find helpful to know about in advance. I’ve been the victim of many of these myself, but with a little planning, discipline and the foreknowledge contained within this post, you can hopefully navigate through the worst of it.
1. The “My Way or the Highway” Trap
You might be bursting with fresh ideas and eager to implement them, but remember, you’re not a lone wolf anymore. Dictating orders and ignoring your team’s input is a recipe for resentment and disengagement. Instead, foster open communication, actively listen to your team’s perspectives, and be willing to collaborate.
Alienating your coworkers to feed your own ego will ultimately create more work for you. You will lose respect if you ignore the opinions of others and they may even start working against you. As long as the majority of your subordinates think you are in the right place the naysayers can trash talk all day behind your back without gaining much traction. Employees who have had input on a particular plan or project are more likely to support it for the long term and make implementation easier.
As a manager, your job isn’t to be a dictator, it’s to be a facilitator, a guide, and sometimes even a referee. You need to create an environment where your team feels heard, respected, and empowered to contribute.
Actively listening to your team is crucial.This is a recurring theme you will encounter often in your management education. Encourage them to share their ideas, concerns, and feedback. Don’t interrupt, don’t dismiss their opinions, and actually consider what they have to say. You might be surprised by the valuable insights they offer.
Embrace collaboration. Don’t treat your team like a bunch of mindless drones. Involve them in the decision-making process, especially when it directly affects their work. Brainstorm solutions together, solicit their input on projects, and create a sense of shared ownership.
Be flexible in the manner of a yoga instructor, don’t be a drill Sergeant. Your way might not always be the only way. Be open to different approaches, perspectives, and ideas. Sometimes, the best solutions come from unexpected sources. And hey, even if you ultimately decide to go in a different direction, at least your team will know their voices were heard.
Explain your reasoning. When you do make a decision, especially one that might not be popular, take the time to explain your reasoning to your team. Transparency builds trust and helps them understand the “why” behind your actions.
Acknowledge and appreciate your team. Let them know that you value their contributions and appreciate their efforts. A little recognition goes a long way in building morale and fostering a positive work environment.
Avoiding the “My Way or the Highway” trap is all about building a collaborative and inclusive environment where your team feels valued and respected. It’s about recognizing that you don’t have all the answers and that sometimes, the best ideas come from the collective wisdom of your team. So, ditch the dictator hat, embrace collaboration, and watch your team thrive. It may seem like this approach takes more time, and in the beginning it does. Consider it an investment up front for greater productivity and less stress in the future.
2. The “Hero Complex”
It’s tempting to try to do everything yourself, especially when you’re used to being a top performer. But as a manager, your job is to empower your team, not micromanage them. Delegate effectively, trust your team’s abilities, and focus on the bigger picture. We all dream of being that lone hero who swoops in to save the day. It’s exciting, inspiring, and completely unrealistic when it comes to management. The “hero complex” is a tricky mindset that can sabotage your effectiveness as a leader. It’s that urge to do everything yourself, to be the savior, the problem-solver, the one with all the answers.
While it might seem effective at first, this mindset can lead to burnout, resentment from your team, and ultimately, hinder your organization’s success. So, how do you ditch the cape and embrace a more collaborative and sustainable approach to leadership?
First, you need to be aware of the “hero complex” symptoms. Are you a micromanager? Do you find yourself hovering over your team like a helicopter, second-guessing their decisions, and constantly correcting their work? This may be necessary in some situations with new employees, but it can be a distracting nuisance to more experienced people. Are you taking on too much or volunteering for every task, even those that could be delegated? Do you refuse assistance from others, believing you can do it all yourself? Are you working long hours, sacrificing your personal life and well-being to “save the day”? If any of these sound familiar, it’s time to take a step back and reassess your approach.
I know you don’t want to give the appearance of being lazy by giving away all your work, but you need to consider the future. If you are too busy doing work that other people can do, you are not spending the time you could be on actual management, which is what you’re getting paid for.
One of the most effective ways to combat the “hero complex” is to become a master delegator. Identify tasks that can be handled by others and assign them accordingly. Provide clear instructions, offer support, and then trust your team to get the job done. Not only will this free up your time for more strategic tasks, but it will also empower your team and foster their growth.
Don’t be afraid to ask for help or input from your team. Encourage brainstorming sessions, solicit feedback, and create an environment where everyone feels comfortable sharing their ideas. Remember, you don’t have to have all the answers. Often, the best solutions come from a collective effort.
It’s important to establish clear boundaries between your work life and personal life. Don’t let work consume all your time and energy. Set realistic expectations, prioritize tasks, and make time for activities that help you recharge and de-stress.
You’re not Superman (or Superwoman). You have limitations, and that’s okay. Don’t be afraid to admit when you need help, delegate tasks, and rely on your team’s expertise. Burnout is ugly and it can escalate from verbal abuse to career ending substance abuse in a heartbeat. I’ve seen it more often than most would believe.
As a manager, your job is to guide your team towards achieving organizational goals. Don’t get bogged down in the minutiae of every task. Focus on the bigger picture, delegate effectively, and empower your team to handle the details. When your team achieves a goal, celebrate their success! Acknowledge their contributions, give credit where credit is due, and foster a sense of shared accomplishment. This helps shift the focus from individual heroics to collective achievements.
The “hero complex” might seem like a noble impulse, but it can ultimately hinder your effectiveness as a manager. By embracing delegation, collaboration, and a healthy work-life balance, you can skip the lone wolf act and become a leader who empowers their team, fosters growth, and achieves sustainable success. Remember, true leadership is about inspiring and guiding others, not trying to do everything yourself.
3. The “Friend Zone”
The ‘Friend Zone’ is a perilous territory for any manager. While building rapport with your team is essential, getting too chummy can blur the lines and undermine your authority. Suddenly, you’re not the boss; you’re just one of the gang. And that’s a recipe for disaster when it comes to making tough decisions, enforcing accountability, and achieving goals.
I have been put in this situation many times. In my case I had often been friends with my coworkers for months or years and then got promoted above them. I learned the hard way that relationships need to change when you become accountable. Good people you thought you knew well will try to gain advantage or get you to make exceptions which will compromise your integrity.
So, how do you strike that delicate balance between being approachable and maintaining a professional distance? Here’s your guide to escaping the friend zone and solidifying your role as a respected leader:
From day one, establish clear expectations and professional boundaries. This doesn’t mean being cold or aloof, but it does mean being mindful of your interactions. Avoid oversharing personal details, participating in gossip, or engaging in social activities that might compromise your objectivity.
Consistency is key to maintaining authority. Apply rules and expectations fairly across the board, regardless of personal relationships. Don’t play favorites or make exceptions that could create resentment or perceptions of unfairness.
Don’t shy away from addressing performance issues or providing constructive criticism, even if it feels awkward with someone you consider a friend. Remember, your primary responsibility is to the success of the team and the organization. Address concerns promptly, professionally, and with specific examples.
While occasional social gatherings can be team-building opportunities, be mindful of how often you socialize with your team outside of work. Excessive socializing can blur boundaries and make it harder to maintain a professional dynamic during work hours. If you socialize with some people and not others you will be accused of favoritism and give rise to discontent.
Be mindful of your language and how you address your team. Maintain a professional tone, even in casual conversations. Avoid using overly familiar or casual language that could undermine your authority. Avoid anything resembling trash talk. Your friends will often forgive and forget minor offenses and more easily accept poor jokes. Your subordinates will not forget. If you are in charge, people are paying more attention than you think.
Remember, your role is to lead, guide, and inspire your team. While building rapport is important, your primary focus should be on achieving goals and fostering a productive work environment. Don’t be afraid to make tough decisions, even if they’re not popular with everyone.
Ask for feedback from your team, your peers, or your supervisor about your management style. Are you striking the right balance between approachability and authority? Are there areas where you could improve? Be open to constructive criticism and willing to adjust your approach as needed.
Navigating the “friend zone” in management requires a delicate balance. By setting clear boundaries, maintaining professionalism, and prioritizing your role as a leader, you can build positive relationships with your team while still commanding respect and achieving your goals or attaining mission accomplishment.It’s about being approachable but not overly familiar, friendly but not a friend. And remember, sometimes, a little distance can go a long way in building trust and credibility.
4. The “Ostrich Syndrome”
The “Ostrich Syndrome” – that tempting tendency to bury your head in the sand when problems arise, hoping they’ll magically disappear. It’s a common pitfall for new managers (and let’s be honest, even seasoned ones sometimes). But just like a real ostrich, ignoring danger won’t make it go away. In fact, it usually makes things worse.
Do you find yourself avoiding problems and hoping they will solve themselves? Perhaps you ignore conflicting personalities, hoping their clashes and disagreements will resolve themselves. Maybe you don’t like difficult conversations, particularly performance reviews and other feedback sessions. Are you in denial of negative trends, performance metrics, or customer complaints? Are you a procrastinator, hoping that a problem will go away or that someone else will solve it?
I have done all these things because it felt easier in the short term to avoid these uncomfortable situations, yet the long-term consequences were a snake in the grass. I thought there was wisdom in not creating more work for myself. Why open a can of worms, if it’s not broken don’t fix it. Pick your idiom or excuse. The fact is the worms will get out eventually and it’s easier to change the oil instead of having to replace the whole engine. Imagine having to explain to an investigative panel how you knew about a problem and could have solved it and you didn’t. This can be detrimental to your team, your organization, and your own reputation as a leader.
The sooner you address a problem, the easier it is to resolve. Don’t wait for issues to fester and grow. Be proactive, identify potential challenges early on, and take action before they escalate.
Equip yourself with the tools and strategies to tackle problems effectively. You need to truly hear and understand the perspectives of those involved. Learn how to mediate disagreements and find common ground. Use data to identify trends, pinpoint root causes, and make informed decisions. Utilize structured approaches to evaluate options and make sound choices.
Encourage open and honest communication within your team. Create a safe space for people to voice concerns, share feedback, and raise issues without fear of retribution. Regular check-ins, performance reviews, and an “open door” policy can help facilitate this.
You don’t have to make decisions from a vacuum. Seek advice from mentors, colleagues, or even external resources when facing challenging situations. Sometimes, an outside perspective can provide valuable insights and solutions.
Those difficult conversations? Yeah, they’re not going away. But the longer you avoid them, the more stressful they become. Practice your communication skills, prepare for the conversation, and approach it with empathy and a solutions-oriented mindset.
We all make mistakes. It’s part of being human (and a manager!). Instead of trying to hide or ignore your mistakes, own them, analyze what went wrong, and learn from the experience.
The “Ostrich Syndrome” might offer temporary comfort, but it’s a recipe for long-term trouble. By embracing a proactive, problem-solving approach, you can conquer this common pitfall and become a more effective and respected leader. So, lift your head high, face those challenges head-on, and watch your leadership skills soar.
5. The “Know-It-All” Illusion
The “know-it-all” illusion is a sticky swamp that can ensnare even the most well-intentioned managers. It’s that deceptive belief that you have all the answers, that your way is the best way, and that your experience trumps everyone else’s. This mindset can lead to a host of management mishaps, from stifling creativity to alienating your team.
So, how do you break free from this illusion and embrace a more collaborative and effective leadership style? By being open minded and listening. I know some of these points have been rehashed, but they need to be driven home.
Newsflash: you don’t know everything. And that’s okay! Nobody expects you to be an omniscient being. Recognize that your knowledge and experience have boundaries, and be open to learning from others. Embrace the fact that there’s always more to learn, and be willing to admit when you don’t have the answers.
Instead of dominating conversations and dictating solutions, take a step back and listen to your team. Encourage them to share their ideas, perspectives, and expertise. You might be surprised by the valuable insights they offer. Active listening not only helps you gather information but also shows your team that you value their contributions.
Don’t just ask questions to appear engaged. Genuinely seek to understand different viewpoints, challenge your own assumptions, and explore alternative solutions. Asking thoughtful questions demonstrates humility and a willingness to learn, which can foster trust and respect within your team.
Recognize that your team members bring a variety of backgrounds, experiences, and skills to the table. Encourage diversity of thought, and create an environment where everyone feels comfortable sharing their ideas, even if they differ from your own.
Don’t just tolerate feedback; actively seek it out. Ask your team, your peers, and your superiors for their honest assessments of your performance and management style. Be receptive to constructive criticism, and use it as an opportunity to grow and improve.
View every challenge, every mistake, and every interaction as a learning opportunity. Embrace continuous improvement, seek out professional development opportunities, and stay curious about new ideas and approaches.
It takes confidence to admit when you don’t have all the answers. Instead of trying to bluff your way through, be honest and say “I don’t know.” Then, demonstrate a willingness to learn, research the issue, or seek advice from others.
The “know-it-all” illusion can be a tempting trap, but it’s a recipe for stagnation and missed opportunities. By embracing humility, actively listening, and cultivating a learning mindset, you can shed this illusion and become a more effective, respected, and successful leader. Remember, true knowledge comes from a willingness to learn, not a pretense of knowing it all.
6. The “Burnout Express”
Burnout can be a fast track to misery for new managers. Suddenly, you’re juggling more responsibilities than a clown at a birthday party, facing demands from every direction, and feeling the pressure to prove yourself. It’s like trying to drink from a firehose while riding a unicycle – overwhelming and unsustainable.
Here’s the thing: burnout doesn’t just affect you. It impacts your team, your decision-making, and ultimately, the success of your organization. So, before you reach the point of no return, let’s talk about how to derail that “Burnout Express”:
You’re not superhuman, like we talked about with the hero complex. Don’t try to be everything to everyone. Set realistic goals for yourself and your team, and don’t overcommit. Learn to say “no” when necessary, and delegate tasks effectively.
Not all tasks are created equal. Learn to prioritize effectively, focusing on the most important and urgent items first. Use tools like to-do lists, calendars, and project management software to stay organized and on track.
It’s easy to let work consume your life, especially when you’re feeling the pressure. But neglecting your physical and mental health is a recipe for disaster. Make time for exercise, healthy eating, sleep, and activities that help you de-stress and recharge.
Connect with other managers, mentors, or friends who understand the challenges of leadership. Share your experiences, vent your frustrations, and seek advice. Having a support system can make a huge difference in navigating the ups and downs of management.
Step away from your desk regularly throughout the day. Go for a walk, grab a coffee, or simply close your eyes and take a few deep breaths. And when you’re off work, truly disconnect. Resist the urge to check emails or answer calls. Give yourself time to recharge and come back refreshed.
Burnout doesn’t happen overnight. It’s a gradual process that often starts with subtle signs like:
Increased irritability
Difficulty concentrating
Loss of motivation
Sleep disturbances
Physical symptoms (headaches, fatigue, etc.)
If you notice these signs, take action. Talk to your supervisor, seek support from a trusted colleague, or consider taking a break. If this support system isn’t enough try reaching out to a professional therapist for guidance.
The transition to management can be a thrilling ride, but it’s important to pace yourself and avoid the “Burnout Express.” By setting realistic expectations, prioritizing your well-being, and building a strong support system, you can navigate the challenges of leadership and achieve sustainable success. Remember, taking care of yourself is not a luxury; it’s an essential part of being an effective manager.
7. The “Feedback Vacuum”
A “feedback vacuum” is like a silent killer in the workplace. It’s that eerie silence when you have no idea how your team is feeling, what challenges they’re facing, or whether they’re even remotely engaged in their work. It’s like driving with a blindfold on – you might think everything’s fine until you crash headfirst into a wall of discontent.
As a manager, it’s your responsibility to break that silence and create a culture of open and honest communication. Here’s how to avoid or cope with a feedback vacuum.
Don’t assume everything is hunky-dory just because nobody’s complaining (or maybe they’re just complaining to each other). Actively solicit feedback from your team. Make it a regular part of your management routine. Here are a few ways to do that:
Regular check-ins: Schedule one-on-one meetings with your team members to discuss their progress, challenges, and suggestions.
Team meetings: Dedicate time in team meetings for open discussions and feedback sessions.
Surveys and questionnaires: Use anonymous surveys to gather feedback on specific topics or gauge overall team morale.
Suggestion boxes (yes, they still exist!): Provide a physical or virtual suggestion box where employees can anonymously share their thoughts and ideas.
People need to feel safe speaking their minds without fear of retribution. Foster a culture of trust and respect where employees feel comfortable sharing both positive and negative feedback. Here’s how:
Lead by example: Be open to feedback yourself, and demonstrate that you value constructive criticism.
Confidentiality: Assure your team that their feedback will be treated confidentially (when appropriate).
Non-judgmental attitude: Listen without interrupting or getting defensive. Acknowledge their perspectives, even if you don’t agree with them.
Follow up: Show that you take feedback seriously by taking action on suggestions and addressing concerns.
Sometimes, feedback isn’t explicitly stated but rather conveyed through subtle cues. Pay attention to body language, facial expressions, and changes in behavior. If someone seems withdrawn, disengaged, or less productive, it might be a sign that something’s amiss.
Don’t rely solely on formal feedback mechanisms. Observe your team in action. Pay attention to how they interact with each other, how they approach their work, and how they respond to challenges. These observations can provide valuable insights into their engagement, morale, and potential issues that might not be voiced directly.
If you do uncover issues through feedback or observation, don’t just treat the symptoms. Dig deeper to understand the root cause of the problem. Is it a lack of resources, unclear expectations, personality conflicts, or something else entirely? Addressing the underlying issue is crucial for creating lasting solutions.
A feedback vacuum can be detrimental to team morale, productivity, and innovation. By actively soliciting feedback, creating a safe space for communication, and addressing concerns proactively, you can cultivate a culture of open dialogue and continuous improvement. Remember, feedback is a gift, even when it’s wrapped in sandpaper. Embrace it, learn from it, and watch your team thrive.
8. The “Comparison Game”
It’s a sly saboteur that can creep into any manager’s mind, whispering doubts and fueling insecurities. You start comparing yourself to other managers – their leadership styles, their achievements, their seemingly effortless charisma – and suddenly, you feel inadequate, like you’re falling short.
This constant comparison can be exhausting, demoralizing, and ultimately, counterproductive. It distracts you from your own strengths, undermines your confidence, and prevents you from developing your own authentic leadership style.
So, how do you break free from this mental trap and focus on your own path? Here’s your guide to silencing those annoying voices and embracing your unique leadership journey:
Instead of focusing on what others are doing better, take time to acknowledge your own strengths and accomplishments. What are you good at? What unique skills and perspectives do you bring to the table? Celebrate your successes, big and small, and remind yourself of the value you bring to your team and organization.
Everyone’s leadership journey is different. Don’t get caught up comparing your chapter one to someone else’s chapter twenty. Focus on your own progress, your own goals, and your own development. Celebrate your milestones, learn from your setbacks, and keep moving forward at your own pace.
Stop “shoulding” all over yourself. “I should be more decisive like Sarah,” or “I should be more charismatic like John.” These “shoulds” are just negative thoughts disguised as helpful advice. Instead, focus on what authentically works for you and your team.
Social media can be a breeding ground for comparison. It’s easy to get sucked into the highlight reels of others, creating a distorted view of reality. Limit your time on social media, especially if you find yourself feeling inadequate or envious after scrolling through your feeds.
Take time to appreciate what you have, both personally and professionally. Focus on the positive aspects of your job, your team, and your accomplishments. Gratitude can help shift your perspective from lack to abundance, reducing the urge to compare.
Connect with experienced managers or mentors who can offer guidance, support, and a different perspective. Talking to someone who’s been there can help you navigate challenges, gain confidence, and realize that everyone’s journey has its ups and downs.
There’s no one-size-fits-all approach to leadership. Embrace your unique personality, strengths, and experiences. Develop your own authentic leadership style that resonates with you and your team.
The “Comparison Game” is a quagmire that can drain your energy and hinder your growth. By focusing on your own strengths, celebrating your progress, and embracing your individuality, you can break free from this mental game and become a more confident and effective leader. Remember, your journey is your own. Focus on your path, learn from your experiences, and celebrate your successes. You’ve got this!
Navigating the Management Maze
Becoming an effective manager is a journey, not a destination. It’s about continuous learning, self-reflection, and adapting to new challenges. By being aware of these common pitfalls and taking proactive steps to avoid them, you can increase your chances of success and build a strong foundation for your management career.
Even if you stumble along the way (we all do!), remember that mistakes are opportunities for growth. Learn from them, adjust your course, and keep moving forward. You’ve got this!
Welcome to the first installment of my five-part series on becoming a manager. It seems like the pinnacle of the American worker’s career, a goal that we set out to achieve as a young motivated new member of the workforce. The reality is kind of a mixed bag and it varies from one industry to another. I’m going to share some stories from my own career—spanning different industries and roles—and highlight the lessons I learned (sometimes the hard way). My journey is not exactly a shining example of success. It’s more like a collection of anecdotes and insights to help you navigate your own management ambitions. So, let’s dive in and explore the making of a manager.
For a variety of reasons, I believe that every good employee will eventually have an opportunity to move into a management role. It’s happened to me more times than I can count, sometimes completely by accident. Looking back, I wish I’d had the resources available today—books, classes, the infinite internet—to help me prepare. Take advantage of those opportunities and learn everything you can about your field.
In this series, I’ll break down the differences between management and leadership. I might use the terms interchangeably sometimes, but they do have distinct meanings, which I’ll clear up as we go. I believe becoming a good manager is a natural step for any solid employee. So, if you want to lead, start by being a top-notch worker in your current occupation.
Now, what makes a good employee? Two things: show up on time and do what you’re told. Seriously, few things get under my skin like tardiness. My military background drilled punctuality into me—15 minutes early was the standard. Rushing is stressful, and having to rehash information for those who can’t be bothered to be on time is even more stressful.
Job descriptions might look simple on paper, but real success often means going beyond just following instructions. Performing a task well entails more than just blindly following directions and doing the bare minimum. The big earners are those who can make tough decisions in uncertain situations, especially when those decisions lead to positive outcomes.
But before you can reach that level, you’ll probably have to pay your dues with some good ol’ fashioned “grunt work.” Even when doing those seemingly boring tasks, try to go above and beyond to get noticed. It shows you’re a hard worker and dedicated, which can open doors for you down the line.
Speaking of grunt work, let me tell you about my summer job in high school at the University of Maine bookstore. My main task was organizing textbooks for the incoming students. Unlike a library, where you shelve books one by one, college textbooks arrived in massive quantities.
One morning, I walked in to find a mountain of books dumped in the lobby. The manager, looking annoyed, just told me to “find a place for them” before taking off for the day. He probably wanted me to stash the boxes in the back, but I saw a chance to get creative. Thanks to my experience stacking firewood and hay bales, I built these intricate towers of books in octagonal and hexagonal patterns. They were almost as tall as me and lined the ends of the bookshelves.
The next day, I was called into the office, expecting to get chewed out. Instead, the manager praised my creativity and asked me to teach the other workers how to build those book towers. Sure, I could have just moved the boxes and been done hours earlier, but my initiative made an impression.
That bookstore experience helped me land a job in the zoology department the following year. One task involved data analysis, which sounded cool but was mind-numbingly boring. I spent hours staring at a computer screen, identifying and saving specific curves from data related to horseshoe crabs and human eyesight.
Later, I was asked to analyze data on a computer in the basement. Back then, before networked computers were everywhere, we used those ancient 5 ¼ inch floppy disks, so it was just easier to do the task where all the data was stored and then walk back up the stairs with the results. Walking down those dark stairs to the basement was a bit creepy, but the work was easy, and I zoned out to pass the time. The professor who gave me the task said he’d check on me after two hours, but he must have forgotten. I worked until I finished all the data, finally heading back upstairs almost eight hours later. The professor was still there and couldn’t believe I was still working.
Even though I was only a temp, the professor was impressed with my dedication and found more work for me. I even got to tag along with the zoology team on trips to Acadia National Park, where I discovered Cadillac Mountain, Jordan Pond House, and the amazing lobster bisque with popovers experience. It taught me a valuable lesson: exceeding expectations can lead to some sweet perks.
I eventually left the university for the military, but I’m pretty sure that professor would have written me a glowing recommendation if I’d asked.
My first real taste of management came in the Marine Corps. While they call it “leadership,” in peacetime, it’s mostly about managing day-to-day operations. Think paperwork, organization, scheduling, and training—the typical “desk jockey” stuff. I picture “leadership” as rallying troops to charge into battle, something requiring charisma and cunning. Management, on the other hand, relies on a solid work ethic and good time management skills. (I bet a lot of folks get those confused on their resumes!)
After two years in the Marines, I switched specialties and landed in air traffic control school. As an E-3 Lance Corporal, I had seniority over most of the new recruits. Despite the presence of higher-ranking Marines, I was tasked with getting everyone to class on time. You’d think a bunch of adults could manage that themselves, but the military operates differently. Everyone had to form up and march to school in formation. It wasn’t too bad—right face, forward march, a bit of cadence calling, and off we went. However, I quickly learned that if someone was missing from that formation, it was somehow my fault.
Some might call this a leadership lesson in tracking your troops, but I see it as a management issue. My job wasn’t to inspire punctuality; it was to herd cats. This meant daily roll calls and sending runners to fetch missing Marines from their barracks. The real lesson here is accountability. When you’re in charge, you’re responsible for your team’s actions, no excuses.
I thought I might be replaced as platoon leader, but apparently, I was doing better than my predecessors. My lieutenant, let’s call him “Lieutenant Flutter Kicks” for his fondness for that particular exercise, remembered I was a platoon leader and saw I could run fast and so put me in charge of physical training. Lesson learned: doing one task well can lead to more responsibilities.
My good grades also landed me in charge of study groups. Coming from rural America, I had no experience with study groups and found them a waste of time. Most of the Marines and Sailors didn’t know how to take notes or make flashcards—I ended up teaching them basic study skills! It was mind-blowing but explained why so many seemingly intelligent people ended up in the military instead of college. I’m very grateful for my education; I was luckier than many. (Expect some future blog posts on my thoughts about education!)
Promotion in the Marine Corps, at least back in my day, had little to do with actual job performance. Over 20 years ago, it was all about time in service, physical fitness, rifle marksmanship, and staying out of trouble. I often joked that my quick promotions were thanks to my running and shooting skills, which wasn’t far off!
Imagine ten Marines with the same rank and time in service, but only two promotion slots available. We’d calculate scores based on proficiency, conduct, and physical fitness—sit-ups, pull-ups, and running. Maxing out sit-ups and pull-ups was easy with practice, but running tripped most people up. Luckily, I was a distance runner in high school, giving me an edge. Add in expert rifle scores and a clean conduct record, and promotions came relatively quickly.
In Yuma, I snagged more responsibilities by being a bit senior and willing to work. I figured extra duties would boost my chances of getting certified as an air traffic controller—a tough gig with a 50% fail rate at that particular facility. Suddenly, I was in charge of physical training, thanks to my fitness score, and some one on one instruction from Lieutenant Flutterkicks. Then more tasks landed on my plate because others were either underperforming or simply didn’t want the extra work. Within 18 months, I was managing publications, ground control training, and even barracks cleaning and maintenance. Lesson learned: doing good work gets you more work…and a reputation.
Back then, Yuma was considered a career dead-end. Nobody wanted to be there, and getting certified was tough, so Marines who re-enlisted often got stuck. I requested orders to California for my second enlistment, and everyone laughed, thinking I had no chance. Rumors swirled about Camp Pendleton needing good controllers and someone scouting me. True or not, I re-enlisted with orders to California!
At 23, I arrived at Camp Pendleton as a Sergeant, the second most senior Marine in the tower. Over the next four years, my responsibilities kept growing. The Marine Corps supposedly had leadership and management courses, but I never got to attend. There was always a staffing shortage or some mission keeping me busy. By the time I could schedule myself, I was outranking the courses and busy sending my junior Marines instead.
I wish I’d had that formal training. “Trial by fire” meant a lot of mistakes. I’d love to say I had a natural talent for leadership, effortlessly fixing every situation. But the truth is, I struggled and made every classic mistake in the book. Having that much authority at a young age was a trip. My ego got the best of me. I said hurtful things, humiliated people publicly, procrastinated on tasks I disliked, and delegated the crappy jobs. In the heat of the moment, you face moral dilemmas and define who you are as a leader. It’s easy to resort to sarcasm or trash-talk, but when you’re in charge, everyone listens and remembers. This might be the norm in the military, but I wanted to be better. That’s when I started studying management, devouring every book I could find.
On a side note, I’ve also managed several pizza places. Compared to the complexities of handling Marines or air traffic controllers, pizza joints were pretty chill. Sometimes I was tired of delivering pizzas, my car was out of commission, or I just wanted to stay late after my shift and tackle the paperwork. What can I say? I was a money-hungry workaholic in my younger days.
Pizza places are almost always understaffed, so everyone’s too busy to stir up drama. Like any workplace, you had your go-getters and your bare-minimum folks. Guess who got the better shifts? The paperwork was straightforward: nightly inventory, ordering supplies, tallying the day’s earnings, and reconciling receipts to ensure nothing was missing. I encountered some lazy managers who’d be $200 short at the end of the night and wouldn’t bother tracking down the discrepancy. Daily earnings rarely topped $6,000, so even if I was only $2 off, I’d spend the extra 15 minutes reviewing everything to ensure accuracy. Sure, I was only making $7.25 an hour, but I had my pride!
Despite the low pay, I’d recommend managing a restaurant early in your career for the experience. You gain valuable skills: inventory, payroll, scheduling, quality control, and reconciliation (balancing the till and ensuring those receipts match the daily sales report). These are fundamental skills applicable to managing people in almost any setting. It shows potential employers you have discipline and integrity—someone trusts you with their money. It might not seem like much, but it can be a stepping stone to managing a larger business or even a government operation.
Management in the FAA, at least from my frontline perspective, was nothing like what those management books described. The only real leadership came from the controllers’ union. Forget about strategic planning, meticulous budgeting, or burning the midnight oil to climb the corporate ladder. Our management involved scheduling work and classes, along with rigorous quality assurance procedures to analyze errors and prevent future accidents. Performance management existed, but a controller had to practically commit a crime to face any real consequences.
The FAA sent me to countless management classes that barely helped with my daily work. They focused more on navigating union politics and avoiding trouble. Most instructors were sharp but utterly clueless about the realities of an air traffic facility in the 21st century. We did a lot of touchy-feely team-building exercises, which might be helpful for a brand-new facility, but I already knew my controllers well.
I initially had zero desire to be a manager, but politics, money, and other factors (which I might spill the beans on in other posts) conspired to put me in charge. The tipping point was when three controllers separately urged me to apply for an open management position. They knew I was a known quantity and preferred me over another potential candidate. Flattered and a bit naive, I took the bait. I figured I had no shot, being relatively junior and not exactly the air traffic manager’s favorite.
The application involved answering essay questions about my management experience. Apparently, I did okay because I made the top 20. Then came the interview, which I actually prepared for by researching common questions and practicing my answers. I also picked the brains of other managers about their experiences, so I felt ready. It helped that I was relaxed during the interview, not really caring if I got the job.
A panel of six senior managers grilled me with questions about challenging situations. They wanted to know if I’d encountered specific issues and how I handled them. Turns out, I had experienced them all and had some good stories to tell. I hadn’t always handled things perfectly, but given my relative youth, I think they appreciated my honesty about the consequences and what I learned. I also shared follow-up stories about similar situations and how I improved my approach. The panel kept asking questions, and I must have rambled for over an hour!
The assistant district manager for Southern California called later that week, impressed with my interview. He said I was initially ranked last, but my responses bumped me to the second spot. The top-ranked candidate withdrew after realizing how much their pay cut would be, and I got the job. Lesson learned: be a good storyteller!
So, there you have it – a glimpse into my winding path to management. It wasn’t always glamorous, and I stumbled more than I’d like to admit. But each experience, from stacking textbooks to herding Marines, taught me valuable lessons about initiative, accountability, and the importance of exceeding expectations. Remember, there’s no one-size-fits-all route to management. Explore different industries, embrace new challenges, and never underestimate the power of a well-told story. And most importantly, don’t burn bridges – you never know when you might need a reference or a favor down the road. So, keep learning, keep hustling, and who knows? You might just find yourself in the manager’s chair sooner than you think.
I have posted in the past about my experience running an Ebay store as a hobby and what you need to know and do to get started. Now, I would like to get into a little more detail with my methods, theories and concerns in this particular area of e-commerce. I believe this can be a worthwhile work from home option for those who are willing to make the effort, however, there are a number of pitfalls I would try to steer you away from. So let’s say you have your business license, fictitious business name and website all taken care of and now you want to know how to really run your business. How do you turn this into a profitable and consistent enterprise?
Pick a niche. I’m sure you have heard this before, in order to stand out you need to specialize. So now you’re thinking, well what about Walmart and Amazon? I’m assuming you don’t have a massive budget and army of minions to help you jump straight into the online department store game. Also, keep in mind that Amazon started off just selling books. Think small enough that with your budget you can encompass the entirety of the market. As an example I specialized in role playing games that used the d20 rules of play. Within a couple of years I had a copy of 95 percent of all the d20 books ever published. Were there a lot of other people in the market? Of course, everybody wants to see if they can make money with their hobby. Few of them, however, had the consistent selection I had combined with a 100% feedback rating. So, for what I had, my books sold well, and I was able to charge a higher price and get it.
The problems with my particular niche was that it consisted of a limited number of items with a small number of customers and a very small profit margin. It was tough to get stock because relatively few people were selling and prices were competitive, even in the bulk market. I expanded into game miniatures thinking I just needed to have more products to sell. For a while it felt like I was doing well because I had at least one of almost every plastic Dungeons & Dragons miniature from the various sets and I was selling a great deal of multi-figured lots and combining my shipping efforts. When I finally sat down and did the math, however, it was a face slap of a wakeup call.
On average I would sell about one item per week for every fifty items I had listed in a 30 day auto-renewal store format. There are a lot of variables here, so I am just estimating. I think Ebay has some sort of algorithm that rates your items higher when you list more items. I would always sell more items the first day or two after listing a bunch of new items. For a while I thought I could incorporate that into my system and get more sales, but it turns out to be an exponential curve where you simply run out of items to list. So I did the basics by making sure I at least had a business card or brochure with all my packaging. I usually listed items between 5 and 7 at night because apparently people tend to check right after work for new stuff or listings that are ending soon. My average amount of sales never really changed though.
I thought, ok I just need to list a massive amount of items. You can probably imagine that my profit margins were small. I tried to always make sure I had at least a dollar of profit with the books. The miniatures were a different story. You need to take into account the Ebay fees, PayPal fees, sales tax, shipping costs, and packaging costs. It seems pretty complicated, but you can set up a spreadsheet pretty quickly that will do the math for you.
So lets say I have an average profit of 1 dollar per item and I need about 50 items listed in order to sell one item per week. You are probably getting the picture. In order to make 50k a year in profit you need to sell about 137 items per day, 7 days a week, every day of the year. Oh and you would need to have about 48,000 items listed and you would need to keep listing about 137 new items every day to keep up! I know there are automations and duplicate items and processes that can help out, but do you know how much time it takes to package and list items? I think on a good day I could package about 10 items an hour and list about 12 per hour if I was sort of familiar with everything and I did not run out of printer ink or packaging materials. Of course you have worked this imaginary 24 hours a day 7 days a week to make 50k and it will now be subject to the other 3 taxes: the federal, the state, and the self employment tax. Now imagine doing all this with a family encroaching upon your workspace, including kids and pets.
The moral of that story is sell bigger ticket items or collections of smaller items. I think back in the day the recommendation was items that have a profit of at least 50 dollars each or something. I have friends that ordered pallets of stuff from China and stored it in their garages while trying to sell it off. I stuck with my collectibles because I wanted to at least be interested in the stuff I was handling.
So I tried selling more expensive stuff and collections, but it was more of a slog because I couldn’t really find a lot of collectibles to mark up that much. At least not ones that I could afford myself. Living in Southern California in small condos and apartments also didn’t help. I simply did not have room for all the items, much less the packaging. Then I ran into more social issues. Some friends were watching our apartment and decided they could smoke in the spare bedroom, which I had converted into a library with all my gaming books. Yeah, smoke never really comes out of books. I probably lost close to 10,000 dollars with all the markdowns. I had another box of signed first editions that after a move somehow ended up in a cardboard box in the garage under a leaky pipe. That loss was less expensive but I lost some great books, like the leatherbound annotated Dragonlance Chronicles signed by Margaret Weis. Sigh. I was pretty disheartened after that and considered renting a storage area for all the Ebay stuff. The logistics there proved more cumbersome than I was willing to put up with and way more expensive than I was expecting. I spent the next couple years selling everything off, which sort of worked out since it helped us purchase a house and pay for 60k in renovations.
I know you’re probably thinking, so what about drop shipping? Believe me I looked into it. After scouring markets like Worldwide Brands and Alibaba for something I was both interested in and thought I could turn a profit on, I was still pretty discouraged. There is a lot of junk out there, and the stuff that looks interesting, well I’m not the only one who thinks so. The margins were so small and sometimes nonexistent because of the competition. I saw items selling for 5 to 10 percent less than what I could get from a distributor. I still don’t understand it. A buddy of mine who tried drop shopping with little success, eventually wrote a program that tracked prices of certain items on Walmart.com and Amazon. He would list the items on Ebay and have Amazon or Walmart deliver them and he was making better margins than our best dropshipping calculations.
So why bother, right? Well, let’s just say that online sales are not for the faint of heart. More specifically I mean that an online business person, like anyone starting from scratch I suppose, requires persistence and creativity. There are certainly plenty of success stories out there. My same friend who used Walmart and Amazon to ship for him eventually found success with glass etching. He bought pallets of glassware and did custom engravings for weddings and such making as much as 50k a month when we last spoke. Obviously this takes a certain skillset, marketing and some investment in machinery. The ticket here is a modification of an existing product. Much like flipping a house, you buy it, upgrade it and then turn around and sell it for 20-30% more. In this case we have bulk glassware that is custom etched and sold for an 8x markup. Sounds easy right? Not so much, but if you can pull it off and get some quality employees working with you, it’s definitely worth the effort. As soon as I find something like this that works for me, I’ll let you know.
Why would anyone want to start a cleaning business? It’s not something I would have considered until I started considering the conveniences people will actually pay for in the real world. I have all these fantasies about starting a business that revolves around what I want and what I need, but the real money is in what other people need. Cleaning is something a lot of people pay for in Southern California. I grew up cleaning after myself and for many years scoffed at the idea of paying someone else to do something so trivial. In my maturity and continuing trend toward the SoCal lifestyle I see the appeal. I am a busy person and I have paid 40 dollars to have someone clean my car. It took them 20 minutes and a machine did most of the work. I have paid 400 dollars to have my house cleaned. It took them 4 and half hours and I thought, dang, after taxes that’s more than I make in a 10 hour day (8 hours of work plus 2 hours of driving).
I know from my own searches that finding a good and consistent cleaner can be troublesome. You might wonder, who am I inviting into my home? Are they going to steal my stuff? I feel like this is not too much of a concern with most professional cleaning services. The concerns I have had are more like: What chemicals are they using that my family and pets are going to be exposed to? Did they know they pulled the curtains out of the drywall and if so why didn’t they just tell me? Did they literally sweep everything under the carpet or was that there already? Minor stuff overall, but sometimes annoying. Honestly I don’t have a lot of experience with hiring other people for cleaning, like I said I am usually too cheap and just do it myself.
I believe there is a need in my area for competent and consistent cleaners. I think people will pay a lot of money for such a service. The question is, do I want to be the one to provide that service? I am no spring chicken and the physical aspect alone is daunting. I know I could adapt, but I would hope to hire help relatively soon. I also have this vision in my head of dealing with snobby customers who are ultra perfectionists, doing white glove inspections after each job and publicly complaining. My experience in customer service is limited, but I know people will always find a way to critique.
I always thought getting a government contract would be the best way to go. Our facility contracts a company to clean the windows, a separate one to clean the shades, and another one to do the basic janitorial work. I have done all these things for an air traffic control tower, because the Marines do not contract people to clean when enlisted people can do it, and it’s all pretty simple. I’m not up on the exact numbers that contractors get these days but I feel like I could meet all of their requirements in about 5 hours a week. I estimate Uncle Sam pays about 1800 dollars for that work. Yeah, 1800 dollars for 5 hours a week. That’s why our Janitor drives a Mercedes and I drive a Nissan. That’s the type of cleaning business I want to have.
Isn’t it funny how you talk to certain people and they look down on certain industries like they are less worthy. I think jobs need to be done, and if you can make money doing it, good for you. I had a friend who would rag on me because I delivered pizza. He was a real estate agent, and I didn’t realize this at the time but I made more money than him. Now he is unemployed and struggling because he’s too good to work a ‘menial’ job. I’ll bet that guy who used to work at Dominoes and now owns 16 franchises would be laughing his ass off from his Laguna Niguel mansion with his 15 cats. Yeah, you know who you are.
I’m honestly a little worried about pushback from my own family. Not my East coast family, they won’t care. My West coast family, like my wife, California born and raised, is gonna be like; “you wanna do what now?”. Oh and of course my kid at school; “yeah my dad’s a…sanitation engineer…”. Obviously it’s not what I want to do until I drop dead, I just feel like it is a practical business idea that can actually go somewhere with a little discipline and persistence. I like the idea of running a business and watching it grow, improving the numbers. With that in mind I created a little sample business plan with the help of ChatGPT and my own prior experiences such as they are.
Business Plan for California Casual Cleaning Service (The name needs work, I know, just go with it.)
Mission Statement: To provide top-quality, reliable, and affordable residential cleaning services, ensuring our clients’ homes are always stress free, clean and comfortable.
2. Business Objectives
Short-term Goals:
Secure 10 regular clients within the first 3 months.
Achieve a 90% customer satisfaction rate.
Long-term Goals:
Expand to include commercial cleaning services in 2 years.
Grow client base to 100+ regular clients in 5 years.
3. Market Analysis
Target Market: Homeowners and renters in Orange County, particularly busy professionals and families.
Market Needs: Professional, reliable, and flexible cleaning services.
Competitors: Local cleaning companies, national franchises, independent cleaners.
Market Trends: Growing demand for eco-friendly cleaning solutions and convenient booking options.
4. Services Offered
Standard Cleaning: Dusting, vacuuming, mopping, kitchen and bathroom cleaning.
Deep Cleaning: Detailed cleaning including baseboards, behind appliances, and inside cabinets.
Move-In/Move-Out Cleaning: Comprehensive cleaning for homes before or after moving.
5. Marketing and Sales Strategy
Website: Create a user-friendly website with online booking capabilities.
Social Media: Use platforms like Facebook and Instagram to reach local customers.
Advertising: Utilize local online classifieds, community boards, and flyers.
Promotions: Offer first-time customer discounts and referral incentives.
6. Operations Plan
Location: Operate from a home office to reduce overhead costs.
Hours of Operation: Monday to Saturday, 8 AM to 6 PM.
Suppliers: Source cleaning supplies and equipment from local or online retailers.
Staffing: Start with a small team, hiring additional staff as needed based on growth.
7. Financial Plan
Startup Costs:
Equipment and supplies: $1,000
Business registration and insurance: $500
Marketing and advertising: $500
Miscellaneous: $500
Monthly Expenses:
Supplies and equipment: $200
Insurance: $50
Marketing: $100
Miscellaneous: $100
Pricing Strategy:
Standard cleaning: $100 per visit
Deep cleaning: $200 per visit
Move-in/Move-out cleaning: $250 per visit
Revenue Projections:
Month 1: $1,500
Month 3: $4,000
Month 6: $8,000
8. Legal and Administrative Requirements
(So in the beginning I would probably go with a sole proprietorship for the sake of simplicity. I’ve never actually done an LLC, but my understanding is that the LLC model is for a larger business that needs to limit liability on the owner, and look better to more prestigious clients.)
Business Structure: LLC for liability protection.
Licenses: Obtain a business license from Orange County.
Insurance: General liability insurance and bonding.
9. Conclusion California Casual Cleaning Service aims to become a trusted name in residential cleaning in Orange County by providing exceptional service and maintaining high standards of cleanliness and customer care.
I’m going to research the idea of cleaning for a straight hourly wage. I don’t like the idea of being potentially paid 100 dollars for a job that takes 8 hours. I would have to set minimums as well, I’m not thrilled with the prospect of driving 20 minutes to work for an hour, and then having to drive back. I once worked teaching chess to kids after school for 20 dollars an hour as a part time gig. It sounds great and fun on paper, but some of these schools were 35 minutes away, and the class was only an hour long. Yeah, it took me less than a month to realize I made a mistake and I got out as soon as I could. Luckily the classes were only 5 weeks long.
Getting insurance was not something I had initially considered. I feel that something like cleaning should be relatively low risk, right? Unfortunately, Californians do love to sue each other. It’s so scary to think that you could lose everything because some idiot slipped and hurt themselves on a wet floor. Dumber things have happened. I know someone who used to work for a company that did risk evaluation and litigation assistance for construction companies. I heard a lot of stories, but one that got to me was this guy who was running down the sidewalk, tripped and broke something, I can’t remember what. So he sues the owner of the house next to the sidewalk because their tree root had lifted the sidewalk and made him trip. Yes, he won the lawsuit.
So if I do this, I will shoot for a start date around January 1st 2025, since that seems like a good time to start a business. It seems like relatively little effort to at least try it out and see how it goes. Maybe I won’t get any customers because the need is not as great as I thought. More likely though, I’ll clean a few houses and the customers will be so disappointed with the results, that they don’t call back. I do not underestimate the difficulty of competing with the companies already out there. Let me know if you have tried anything like this and how it worked out. Wish me luck.
Ever thought about transforming your cluttered garage or hobby into a profitable venture? Selling on eBay might just be the upgrade path and side hustle you’re looking for. I have mentioned it a few times, because it’s the online sales tool that I have the most experience with. Let’s start with a basic overview blog post and perhaps we can go into more detail if there is interest. You should have at least a simple set of goals in mind. For example you might want to clean out all the extra stuff in your garage and make a few bucks or you might want to turn a hobby into a revenue stream with an online store presence.
If you haven’t already, you need to sign up for an eBay account. Go to eBay’s website and look for the registration link. You’ll need to provide some basic information, like your name and email address. If you already have an account that you’ve used for buying, you can also use this for selling. Navigate to your account settings and select the option to set up your account for selling. This involves providing additional information such as your address, phone number, and choosing how you’ll pay your seller fees. You may also need to link a PayPal account or set up another payment method for receiving payments from buyers.
If you are just cleaning out your excess stuff, this is all you really need to do. The listing process is pretty straightforward and you can do everything from your phone. I recommend having a postal scale or something similar, packaging tape, scissors, and boxes that fit the size of the items you are selling. It is nice to have an accurate shipping weight already available while making the listing. In some cases you may want to wait and purchase packaging supplies after the item sells, because not everything will sell. Make sure you package well, if your stuff breaks due to defective packaging, good luck getting anything out of the post office. You will likely need to give the customer a refund and eat the cost.
While anyone can sell on eBay, opening an official eBay Store comes with a monthly fee but offers benefits such as lower final value fees, more free listings per month, and marketing tools. Evaluate the subscription levels to decide which one suits your needs based on the size of your business and the number of listings you plan to post. Pick a store name that is unique and reflects what you’re selling. It’s worth doing a quick search on eBay to ensure the name isn’t already in use or too similar to another. Remember, this name will be part of your store’s URL, so choose wisely. eBay also allows you to customize your store’s appearance. You can add a logo, create a billboard image, and customize the store’s color scheme to align with your brand. Take advantage of these options to make your store stand out and appear professional. Next you will set up your preferred payment methods. eBay now offers “Managed Payments,” where they directly manage transactions. This system supports various payment methods, including credit cards, PayPal, Google Pay, and Apple Pay.
With your store set up, you can start creating listings for the items you want to sell. Make sure to use high-quality photos, write clear and detailed descriptions, set the right price, and choose the shipping options. Good listings are crucial for attracting buyers. If the item is something you really don’t care about, go ahead and use the auction format with a low beginning price. If you are selling something you know is valuable, consider starting with a higher entry price or having a reserve price where the item cannot sell below a certain price. Keep in mind these options do cost extra money, but can result in a much higher final sale price. You can always re-list the item if it doesn’t sell the first time. If you are running a business with set-price items, make sure you do your research by looking at similar items that have sold on eBay or similar online markets.
Once your store is up and running, promote it to attract customers. Use social media, blogs, or a website to drive traffic to your listings. eBay also offers promotional tools like promoted listings, which can help increase visibility. Depending on your niche you can market at industry events in person as well. I started my first store before the social media craze took hold and I used to send business cards and promotional flyers with each packaged item to attract and retain customers. I still think physical media can be a valid option in addition to everything else, especially if you are marketing the older generation. Try to have something your competitors lack so that you stand out. I used to sell game miniatures and I did my best to always have at least one of everything constantly in stock. I was the one stop shop for this particular niche of collectible miniatures. I would even buy an item from a competitor, just so I had the complete set when no one else did.
Regularly update your inventory, fulfill orders promptly, and provide excellent customer service. Respond quickly and professionally to customer inquiries. Remember the customer is always right. It is usually easier and more worthwhile to eat the cost of a mistake rather than negotiate with a displeased customer. Protect your feedback, a poor rating will tank your sales. Many people, including myself, will look for other options if your feedback is not 100 percent.
eBay provides analytics tools to track your store’s performance. Use this data to understand what’s working, what isn’t, and how you can improve. Adjust your strategy accordingly to grow your business. You can quickly rack up costs by listing stuff that does not sell. Also look at the time you list your items. I found the best time to list to be between 5pm and 7pm on the west coast for some reason, even though I had a lot of sales on the east coast too. There also appears to be an algorithm on eBay that promotes your listings more right after you list more items. For example I might go 2 weeks without listing anything, selling less and less every day, then I would list ten items one day and suddenly have 24 hours of high sales volume. While navigating eBay’s fee system can be challenging, the vast audience ready to bid on your items makes it worthwhile. If packaging isn’t your thing, consider exploring drop shipping or print on demand. Starting an eBay store requires effort and dedication, but it can be rewarding. Focus on building a positive reputation through excellent customer service and detailed, accurate listings. Over time, you’ll learn what works best for your store and how to maximize your sales.
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