Being a manager isn’t just about bossing people around. (Though, let’s be honest, sometimes that’s a perk.) It’s about guiding a team towards success, and that takes more than just a fancy title. So, whether you’re a seasoned leader or a newly minted manager still finding your feet, here are some battle-tested tips to boost your effectiveness:
1. Communication is Key (and I Don’t Mean Just Barking Orders)
Think of yourself as a conductor leading an orchestra. You need to communicate clearly, whether you’re setting expectations, providing feedback, or just keeping everyone in the loop. And remember, communication is a two-way street. Listen actively to your team’s ideas, concerns, and feedback.
If you are introverted like myself, I highly recommend taking some classes. If you are in high school try speech and debate. If you’re in college take an Oral Communications class as an elective. I also gained a lot of communication experience by starting and leading meetup groups. For those truly dedicated to changing their life for the better, I would also recommend checking out Toastmasters.
2. Build a Team, Not Just a Group of Individuals
Foster a sense of camaraderie and shared purpose. Encourage collaboration, celebrate successes (big and small), and address conflicts constructively. A cohesive team is a force to be reckoned with.
Try to have some get-togethers outside of work. A facility trip to a ball game is always a good time. You could also do a bar-b-q in the park. The organization and preparation will definitely build teamwork skills. There is also a certain level of appreciation that comes from cooking and having a beer together. Obviously you aren’t going to become best friends with your subordinates, but they will appreciate the effort you make for everyone to have fun. Consider holiday celebrations as another event your team can look forward to. The holiday party is also a good place to pass out those bonus checks!
3. Delegate Like a Pro (and Actually Trust Your Team)
Don’t fall into the trap of trying to do everything yourself. Delegate tasks effectively, providing clear instructions and the necessary resources. And once you’ve delegated, step back and trust your team to get the job done. Micromanaging is a morale killer.
My first real management position in the military had me working 16-hour days until I discovered the power of delegation. Take the time to teach your rockstars as much as they are willing to learn. You may feel like you are replacing yourself, or teaching your way out of a job, but you need to recognise your own value. If you are good at what you do, you are unlikely to be replaced, and if you are it’s because your boss messed up. Delegating properly frees up time for you to be a happier human being. It also allows you the time to be a better manager and expand or streamline your business.
4. Be the Leader You Wish You Had
Think about the best (and worst) bosses you’ve had. What did they do that made you feel motivated, respected, and valued? Emulate those positive qualities and avoid the negative ones. Lead by example, show integrity, and treat your team with fairness and consistency.
Pay attention to the reactions of your subordinates and put yourself in their shoes. How would you react to yourself? You can keep everyone on task by practicing tact and compassion. Confident and happy employees will be more willing to perform when it counts.
5. Embrace Feedback (Even the Tough Stuff)
Nobody’s perfect, and that includes you. Actively seek feedback from your team, your peers, and your superiors. Be open to constructive criticism and use it as an opportunity to grow and improve.
It’s easy to get defensive when faced with honest criticism you don’t want to hear. If you snap back, however, you may not get that type of feedback again. Would you rather continue with the status quo ignorant of the mistakes you’re making? If so, you may wish to consider a different career path.
6. Master the Art of Prioritization
As a manager, you’ll be juggling multiple tasks and competing demands. Learn to prioritize effectively, focusing on the most important and urgent tasks first. Don’t be afraid to delegate or say “no” when necessary.
I find that it’s easier to prioritize when I make lists at the beginning of each day. I can see everything that needs to be done and use a simple numbering system to decide what to focus on first. Fires will inevitably pop up and need to be dealt with, interrupting your focus and productivity. Use your list to find your way through the smoke and get back on track again.
7. Invest in Your Team’s Growth
Your team’s success is your success. Provide opportunities for professional development, offer mentorship, and encourage your team members to stretch their skills and take on new challenges.
This comes back to taking the time to instruct your subordinates, especially the shining stars. Give them the tools for growth. Send them to the classes they need. They may even surpass you, but you can be proud of what they become and they will remember who helped make it possible.
8. Celebrate the Wins (and Learn from the Losses)
Acknowledge and celebrate your team’s accomplishments, both big and small. It boosts morale and reinforces positive behavior. And when things don’t go as planned, don’t dwell on the failures. Analyze what went wrong, learn from the experience, and move forward.
Some people do an employee of the month award with plaques or trophies for consistently exceptional employees. I used to buy gourmet pizza (yes I am a pizza snob) for my crew once a month to show my appreciation. Remember even just a sincere ‘thank you for your hard work’ can go a long way towards maintaining loyalty.
9. Find Your Leadership Style (and Don’t Be Afraid to Adapt)
There’s no one-size-fits-all approach to leadership. Find a style that works for you and your team, but be willing to adapt as needed. Different situations and individuals may require different approaches.
I am definitely a proponent of the ‘read the room’ method of management. Every situation requires a different type of reaction. Sometimes I channel my inner Buddha, and sometimes (very rarely), I need to let the drill instructor out.
10. Take Care of Yourself (No, Really)
Being a manager can be demanding. Don’t neglect your own well-being. Make time for self-care, maintain a healthy work-life balance, and recharge your batteries. A burned-out manager is not an effective one.
Regular exercise and a healthy diet are key factors in overcoming stress and keeping a clear head when things get tough. Also, make sure to cultivate relationships with your peers. It gets lonely at the top and we can all use someone to talk to for the sake of our psychological well being.
Leading the Way
Being an effective manager is an ongoing process of learning, growing, and adapting. By focusing on these key principles, you can create a positive and productive work environment, empower your team to achieve their best, and ultimately, become a leader who inspires and motivates those around you. Now go out there and lead the charge!
So, you’ve finally been promoted to management. Congratulations! Or depending on the situation, I’m sorry? You’re officially in charge. Whether you landed here intentionally or not there are a variety of stumbling blocks you may find helpful to know about in advance. I’ve been the victim of many of these myself, but with a little planning, discipline and the foreknowledge contained within this post, you can hopefully navigate through the worst of it.
1. The “My Way or the Highway” Trap
You might be bursting with fresh ideas and eager to implement them, but remember, you’re not a lone wolf anymore. Dictating orders and ignoring your team’s input is a recipe for resentment and disengagement. Instead, foster open communication, actively listen to your team’s perspectives, and be willing to collaborate.
Alienating your coworkers to feed your own ego will ultimately create more work for you. You will lose respect if you ignore the opinions of others and they may even start working against you. As long as the majority of your subordinates think you are in the right place the naysayers can trash talk all day behind your back without gaining much traction. Employees who have had input on a particular plan or project are more likely to support it for the long term and make implementation easier.
As a manager, your job isn’t to be a dictator, it’s to be a facilitator, a guide, and sometimes even a referee. You need to create an environment where your team feels heard, respected, and empowered to contribute.
Actively listening to your team is crucial.This is a recurring theme you will encounter often in your management education. Encourage them to share their ideas, concerns, and feedback. Don’t interrupt, don’t dismiss their opinions, and actually consider what they have to say. You might be surprised by the valuable insights they offer.
Embrace collaboration. Don’t treat your team like a bunch of mindless drones. Involve them in the decision-making process, especially when it directly affects their work. Brainstorm solutions together, solicit their input on projects, and create a sense of shared ownership.
Be flexible in the manner of a yoga instructor, don’t be a drill Sergeant. Your way might not always be the only way. Be open to different approaches, perspectives, and ideas. Sometimes, the best solutions come from unexpected sources. And hey, even if you ultimately decide to go in a different direction, at least your team will know their voices were heard.
Explain your reasoning. When you do make a decision, especially one that might not be popular, take the time to explain your reasoning to your team. Transparency builds trust and helps them understand the “why” behind your actions.
Acknowledge and appreciate your team. Let them know that you value their contributions and appreciate their efforts. A little recognition goes a long way in building morale and fostering a positive work environment.
Avoiding the “My Way or the Highway” trap is all about building a collaborative and inclusive environment where your team feels valued and respected. It’s about recognizing that you don’t have all the answers and that sometimes, the best ideas come from the collective wisdom of your team. So, ditch the dictator hat, embrace collaboration, and watch your team thrive. It may seem like this approach takes more time, and in the beginning it does. Consider it an investment up front for greater productivity and less stress in the future.
2. The “Hero Complex”
It’s tempting to try to do everything yourself, especially when you’re used to being a top performer. But as a manager, your job is to empower your team, not micromanage them. Delegate effectively, trust your team’s abilities, and focus on the bigger picture. We all dream of being that lone hero who swoops in to save the day. It’s exciting, inspiring, and completely unrealistic when it comes to management. The “hero complex” is a tricky mindset that can sabotage your effectiveness as a leader. It’s that urge to do everything yourself, to be the savior, the problem-solver, the one with all the answers.
While it might seem effective at first, this mindset can lead to burnout, resentment from your team, and ultimately, hinder your organization’s success. So, how do you ditch the cape and embrace a more collaborative and sustainable approach to leadership?
First, you need to be aware of the “hero complex” symptoms. Are you a micromanager? Do you find yourself hovering over your team like a helicopter, second-guessing their decisions, and constantly correcting their work? This may be necessary in some situations with new employees, but it can be a distracting nuisance to more experienced people. Are you taking on too much or volunteering for every task, even those that could be delegated? Do you refuse assistance from others, believing you can do it all yourself? Are you working long hours, sacrificing your personal life and well-being to “save the day”? If any of these sound familiar, it’s time to take a step back and reassess your approach.
I know you don’t want to give the appearance of being lazy by giving away all your work, but you need to consider the future. If you are too busy doing work that other people can do, you are not spending the time you could be on actual management, which is what you’re getting paid for.
One of the most effective ways to combat the “hero complex” is to become a master delegator. Identify tasks that can be handled by others and assign them accordingly. Provide clear instructions, offer support, and then trust your team to get the job done. Not only will this free up your time for more strategic tasks, but it will also empower your team and foster their growth.
Don’t be afraid to ask for help or input from your team. Encourage brainstorming sessions, solicit feedback, and create an environment where everyone feels comfortable sharing their ideas. Remember, you don’t have to have all the answers. Often, the best solutions come from a collective effort.
It’s important to establish clear boundaries between your work life and personal life. Don’t let work consume all your time and energy. Set realistic expectations, prioritize tasks, and make time for activities that help you recharge and de-stress.
You’re not Superman (or Superwoman). You have limitations, and that’s okay. Don’t be afraid to admit when you need help, delegate tasks, and rely on your team’s expertise. Burnout is ugly and it can escalate from verbal abuse to career ending substance abuse in a heartbeat. I’ve seen it more often than most would believe.
As a manager, your job is to guide your team towards achieving organizational goals. Don’t get bogged down in the minutiae of every task. Focus on the bigger picture, delegate effectively, and empower your team to handle the details. When your team achieves a goal, celebrate their success! Acknowledge their contributions, give credit where credit is due, and foster a sense of shared accomplishment. This helps shift the focus from individual heroics to collective achievements.
The “hero complex” might seem like a noble impulse, but it can ultimately hinder your effectiveness as a manager. By embracing delegation, collaboration, and a healthy work-life balance, you can skip the lone wolf act and become a leader who empowers their team, fosters growth, and achieves sustainable success. Remember, true leadership is about inspiring and guiding others, not trying to do everything yourself.
3. The “Friend Zone”
The ‘Friend Zone’ is a perilous territory for any manager. While building rapport with your team is essential, getting too chummy can blur the lines and undermine your authority. Suddenly, you’re not the boss; you’re just one of the gang. And that’s a recipe for disaster when it comes to making tough decisions, enforcing accountability, and achieving goals.
I have been put in this situation many times. In my case I had often been friends with my coworkers for months or years and then got promoted above them. I learned the hard way that relationships need to change when you become accountable. Good people you thought you knew well will try to gain advantage or get you to make exceptions which will compromise your integrity.
So, how do you strike that delicate balance between being approachable and maintaining a professional distance? Here’s your guide to escaping the friend zone and solidifying your role as a respected leader:
From day one, establish clear expectations and professional boundaries. This doesn’t mean being cold or aloof, but it does mean being mindful of your interactions. Avoid oversharing personal details, participating in gossip, or engaging in social activities that might compromise your objectivity.
Consistency is key to maintaining authority. Apply rules and expectations fairly across the board, regardless of personal relationships. Don’t play favorites or make exceptions that could create resentment or perceptions of unfairness.
Don’t shy away from addressing performance issues or providing constructive criticism, even if it feels awkward with someone you consider a friend. Remember, your primary responsibility is to the success of the team and the organization. Address concerns promptly, professionally, and with specific examples.
While occasional social gatherings can be team-building opportunities, be mindful of how often you socialize with your team outside of work. Excessive socializing can blur boundaries and make it harder to maintain a professional dynamic during work hours. If you socialize with some people and not others you will be accused of favoritism and give rise to discontent.
Be mindful of your language and how you address your team. Maintain a professional tone, even in casual conversations. Avoid using overly familiar or casual language that could undermine your authority. Avoid anything resembling trash talk. Your friends will often forgive and forget minor offenses and more easily accept poor jokes. Your subordinates will not forget. If you are in charge, people are paying more attention than you think.
Remember, your role is to lead, guide, and inspire your team. While building rapport is important, your primary focus should be on achieving goals and fostering a productive work environment. Don’t be afraid to make tough decisions, even if they’re not popular with everyone.
Ask for feedback from your team, your peers, or your supervisor about your management style. Are you striking the right balance between approachability and authority? Are there areas where you could improve? Be open to constructive criticism and willing to adjust your approach as needed.
Navigating the “friend zone” in management requires a delicate balance. By setting clear boundaries, maintaining professionalism, and prioritizing your role as a leader, you can build positive relationships with your team while still commanding respect and achieving your goals or attaining mission accomplishment.It’s about being approachable but not overly familiar, friendly but not a friend. And remember, sometimes, a little distance can go a long way in building trust and credibility.
4. The “Ostrich Syndrome”
The “Ostrich Syndrome” – that tempting tendency to bury your head in the sand when problems arise, hoping they’ll magically disappear. It’s a common pitfall for new managers (and let’s be honest, even seasoned ones sometimes). But just like a real ostrich, ignoring danger won’t make it go away. In fact, it usually makes things worse.
Do you find yourself avoiding problems and hoping they will solve themselves? Perhaps you ignore conflicting personalities, hoping their clashes and disagreements will resolve themselves. Maybe you don’t like difficult conversations, particularly performance reviews and other feedback sessions. Are you in denial of negative trends, performance metrics, or customer complaints? Are you a procrastinator, hoping that a problem will go away or that someone else will solve it?
I have done all these things because it felt easier in the short term to avoid these uncomfortable situations, yet the long-term consequences were a snake in the grass. I thought there was wisdom in not creating more work for myself. Why open a can of worms, if it’s not broken don’t fix it. Pick your idiom or excuse. The fact is the worms will get out eventually and it’s easier to change the oil instead of having to replace the whole engine. Imagine having to explain to an investigative panel how you knew about a problem and could have solved it and you didn’t. This can be detrimental to your team, your organization, and your own reputation as a leader.
The sooner you address a problem, the easier it is to resolve. Don’t wait for issues to fester and grow. Be proactive, identify potential challenges early on, and take action before they escalate.
Equip yourself with the tools and strategies to tackle problems effectively. You need to truly hear and understand the perspectives of those involved. Learn how to mediate disagreements and find common ground. Use data to identify trends, pinpoint root causes, and make informed decisions. Utilize structured approaches to evaluate options and make sound choices.
Encourage open and honest communication within your team. Create a safe space for people to voice concerns, share feedback, and raise issues without fear of retribution. Regular check-ins, performance reviews, and an “open door” policy can help facilitate this.
You don’t have to make decisions from a vacuum. Seek advice from mentors, colleagues, or even external resources when facing challenging situations. Sometimes, an outside perspective can provide valuable insights and solutions.
Those difficult conversations? Yeah, they’re not going away. But the longer you avoid them, the more stressful they become. Practice your communication skills, prepare for the conversation, and approach it with empathy and a solutions-oriented mindset.
We all make mistakes. It’s part of being human (and a manager!). Instead of trying to hide or ignore your mistakes, own them, analyze what went wrong, and learn from the experience.
The “Ostrich Syndrome” might offer temporary comfort, but it’s a recipe for long-term trouble. By embracing a proactive, problem-solving approach, you can conquer this common pitfall and become a more effective and respected leader. So, lift your head high, face those challenges head-on, and watch your leadership skills soar.
5. The “Know-It-All” Illusion
The “know-it-all” illusion is a sticky swamp that can ensnare even the most well-intentioned managers. It’s that deceptive belief that you have all the answers, that your way is the best way, and that your experience trumps everyone else’s. This mindset can lead to a host of management mishaps, from stifling creativity to alienating your team.
So, how do you break free from this illusion and embrace a more collaborative and effective leadership style? By being open minded and listening. I know some of these points have been rehashed, but they need to be driven home.
Newsflash: you don’t know everything. And that’s okay! Nobody expects you to be an omniscient being. Recognize that your knowledge and experience have boundaries, and be open to learning from others. Embrace the fact that there’s always more to learn, and be willing to admit when you don’t have the answers.
Instead of dominating conversations and dictating solutions, take a step back and listen to your team. Encourage them to share their ideas, perspectives, and expertise. You might be surprised by the valuable insights they offer. Active listening not only helps you gather information but also shows your team that you value their contributions.
Don’t just ask questions to appear engaged. Genuinely seek to understand different viewpoints, challenge your own assumptions, and explore alternative solutions. Asking thoughtful questions demonstrates humility and a willingness to learn, which can foster trust and respect within your team.
Recognize that your team members bring a variety of backgrounds, experiences, and skills to the table. Encourage diversity of thought, and create an environment where everyone feels comfortable sharing their ideas, even if they differ from your own.
Don’t just tolerate feedback; actively seek it out. Ask your team, your peers, and your superiors for their honest assessments of your performance and management style. Be receptive to constructive criticism, and use it as an opportunity to grow and improve.
View every challenge, every mistake, and every interaction as a learning opportunity. Embrace continuous improvement, seek out professional development opportunities, and stay curious about new ideas and approaches.
It takes confidence to admit when you don’t have all the answers. Instead of trying to bluff your way through, be honest and say “I don’t know.” Then, demonstrate a willingness to learn, research the issue, or seek advice from others.
The “know-it-all” illusion can be a tempting trap, but it’s a recipe for stagnation and missed opportunities. By embracing humility, actively listening, and cultivating a learning mindset, you can shed this illusion and become a more effective, respected, and successful leader. Remember, true knowledge comes from a willingness to learn, not a pretense of knowing it all.
6. The “Burnout Express”
Burnout can be a fast track to misery for new managers. Suddenly, you’re juggling more responsibilities than a clown at a birthday party, facing demands from every direction, and feeling the pressure to prove yourself. It’s like trying to drink from a firehose while riding a unicycle – overwhelming and unsustainable.
Here’s the thing: burnout doesn’t just affect you. It impacts your team, your decision-making, and ultimately, the success of your organization. So, before you reach the point of no return, let’s talk about how to derail that “Burnout Express”:
You’re not superhuman, like we talked about with the hero complex. Don’t try to be everything to everyone. Set realistic goals for yourself and your team, and don’t overcommit. Learn to say “no” when necessary, and delegate tasks effectively.
Not all tasks are created equal. Learn to prioritize effectively, focusing on the most important and urgent items first. Use tools like to-do lists, calendars, and project management software to stay organized and on track.
It’s easy to let work consume your life, especially when you’re feeling the pressure. But neglecting your physical and mental health is a recipe for disaster. Make time for exercise, healthy eating, sleep, and activities that help you de-stress and recharge.
Connect with other managers, mentors, or friends who understand the challenges of leadership. Share your experiences, vent your frustrations, and seek advice. Having a support system can make a huge difference in navigating the ups and downs of management.
Step away from your desk regularly throughout the day. Go for a walk, grab a coffee, or simply close your eyes and take a few deep breaths. And when you’re off work, truly disconnect. Resist the urge to check emails or answer calls. Give yourself time to recharge and come back refreshed.
Burnout doesn’t happen overnight. It’s a gradual process that often starts with subtle signs like:
Increased irritability
Difficulty concentrating
Loss of motivation
Sleep disturbances
Physical symptoms (headaches, fatigue, etc.)
If you notice these signs, take action. Talk to your supervisor, seek support from a trusted colleague, or consider taking a break. If this support system isn’t enough try reaching out to a professional therapist for guidance.
The transition to management can be a thrilling ride, but it’s important to pace yourself and avoid the “Burnout Express.” By setting realistic expectations, prioritizing your well-being, and building a strong support system, you can navigate the challenges of leadership and achieve sustainable success. Remember, taking care of yourself is not a luxury; it’s an essential part of being an effective manager.
7. The “Feedback Vacuum”
A “feedback vacuum” is like a silent killer in the workplace. It’s that eerie silence when you have no idea how your team is feeling, what challenges they’re facing, or whether they’re even remotely engaged in their work. It’s like driving with a blindfold on – you might think everything’s fine until you crash headfirst into a wall of discontent.
As a manager, it’s your responsibility to break that silence and create a culture of open and honest communication. Here’s how to avoid or cope with a feedback vacuum.
Don’t assume everything is hunky-dory just because nobody’s complaining (or maybe they’re just complaining to each other). Actively solicit feedback from your team. Make it a regular part of your management routine. Here are a few ways to do that:
Regular check-ins: Schedule one-on-one meetings with your team members to discuss their progress, challenges, and suggestions.
Team meetings: Dedicate time in team meetings for open discussions and feedback sessions.
Surveys and questionnaires: Use anonymous surveys to gather feedback on specific topics or gauge overall team morale.
Suggestion boxes (yes, they still exist!): Provide a physical or virtual suggestion box where employees can anonymously share their thoughts and ideas.
People need to feel safe speaking their minds without fear of retribution. Foster a culture of trust and respect where employees feel comfortable sharing both positive and negative feedback. Here’s how:
Lead by example: Be open to feedback yourself, and demonstrate that you value constructive criticism.
Confidentiality: Assure your team that their feedback will be treated confidentially (when appropriate).
Non-judgmental attitude: Listen without interrupting or getting defensive. Acknowledge their perspectives, even if you don’t agree with them.
Follow up: Show that you take feedback seriously by taking action on suggestions and addressing concerns.
Sometimes, feedback isn’t explicitly stated but rather conveyed through subtle cues. Pay attention to body language, facial expressions, and changes in behavior. If someone seems withdrawn, disengaged, or less productive, it might be a sign that something’s amiss.
Don’t rely solely on formal feedback mechanisms. Observe your team in action. Pay attention to how they interact with each other, how they approach their work, and how they respond to challenges. These observations can provide valuable insights into their engagement, morale, and potential issues that might not be voiced directly.
If you do uncover issues through feedback or observation, don’t just treat the symptoms. Dig deeper to understand the root cause of the problem. Is it a lack of resources, unclear expectations, personality conflicts, or something else entirely? Addressing the underlying issue is crucial for creating lasting solutions.
A feedback vacuum can be detrimental to team morale, productivity, and innovation. By actively soliciting feedback, creating a safe space for communication, and addressing concerns proactively, you can cultivate a culture of open dialogue and continuous improvement. Remember, feedback is a gift, even when it’s wrapped in sandpaper. Embrace it, learn from it, and watch your team thrive.
8. The “Comparison Game”
It’s a sly saboteur that can creep into any manager’s mind, whispering doubts and fueling insecurities. You start comparing yourself to other managers – their leadership styles, their achievements, their seemingly effortless charisma – and suddenly, you feel inadequate, like you’re falling short.
This constant comparison can be exhausting, demoralizing, and ultimately, counterproductive. It distracts you from your own strengths, undermines your confidence, and prevents you from developing your own authentic leadership style.
So, how do you break free from this mental trap and focus on your own path? Here’s your guide to silencing those annoying voices and embracing your unique leadership journey:
Instead of focusing on what others are doing better, take time to acknowledge your own strengths and accomplishments. What are you good at? What unique skills and perspectives do you bring to the table? Celebrate your successes, big and small, and remind yourself of the value you bring to your team and organization.
Everyone’s leadership journey is different. Don’t get caught up comparing your chapter one to someone else’s chapter twenty. Focus on your own progress, your own goals, and your own development. Celebrate your milestones, learn from your setbacks, and keep moving forward at your own pace.
Stop “shoulding” all over yourself. “I should be more decisive like Sarah,” or “I should be more charismatic like John.” These “shoulds” are just negative thoughts disguised as helpful advice. Instead, focus on what authentically works for you and your team.
Social media can be a breeding ground for comparison. It’s easy to get sucked into the highlight reels of others, creating a distorted view of reality. Limit your time on social media, especially if you find yourself feeling inadequate or envious after scrolling through your feeds.
Take time to appreciate what you have, both personally and professionally. Focus on the positive aspects of your job, your team, and your accomplishments. Gratitude can help shift your perspective from lack to abundance, reducing the urge to compare.
Connect with experienced managers or mentors who can offer guidance, support, and a different perspective. Talking to someone who’s been there can help you navigate challenges, gain confidence, and realize that everyone’s journey has its ups and downs.
There’s no one-size-fits-all approach to leadership. Embrace your unique personality, strengths, and experiences. Develop your own authentic leadership style that resonates with you and your team.
The “Comparison Game” is a quagmire that can drain your energy and hinder your growth. By focusing on your own strengths, celebrating your progress, and embracing your individuality, you can break free from this mental game and become a more confident and effective leader. Remember, your journey is your own. Focus on your path, learn from your experiences, and celebrate your successes. You’ve got this!
Navigating the Management Maze
Becoming an effective manager is a journey, not a destination. It’s about continuous learning, self-reflection, and adapting to new challenges. By being aware of these common pitfalls and taking proactive steps to avoid them, you can increase your chances of success and build a strong foundation for your management career.
Even if you stumble along the way (we all do!), remember that mistakes are opportunities for growth. Learn from them, adjust your course, and keep moving forward. You’ve got this!
Welcome to the first installment of my five-part series on becoming a manager. It seems like the pinnacle of the American worker’s career, a goal that we set out to achieve as a young motivated new member of the workforce. The reality is kind of a mixed bag and it varies from one industry to another. I’m going to share some stories from my own career—spanning different industries and roles—and highlight the lessons I learned (sometimes the hard way). My journey is not exactly a shining example of success. It’s more like a collection of anecdotes and insights to help you navigate your own management ambitions. So, let’s dive in and explore the making of a manager.
For a variety of reasons, I believe that every good employee will eventually have an opportunity to move into a management role. It’s happened to me more times than I can count, sometimes completely by accident. Looking back, I wish I’d had the resources available today—books, classes, the infinite internet—to help me prepare. Take advantage of those opportunities and learn everything you can about your field.
In this series, I’ll break down the differences between management and leadership. I might use the terms interchangeably sometimes, but they do have distinct meanings, which I’ll clear up as we go. I believe becoming a good manager is a natural step for any solid employee. So, if you want to lead, start by being a top-notch worker in your current occupation.
Now, what makes a good employee? Two things: show up on time and do what you’re told. Seriously, few things get under my skin like tardiness. My military background drilled punctuality into me—15 minutes early was the standard. Rushing is stressful, and having to rehash information for those who can’t be bothered to be on time is even more stressful.
Job descriptions might look simple on paper, but real success often means going beyond just following instructions. Performing a task well entails more than just blindly following directions and doing the bare minimum. The big earners are those who can make tough decisions in uncertain situations, especially when those decisions lead to positive outcomes.
But before you can reach that level, you’ll probably have to pay your dues with some good ol’ fashioned “grunt work.” Even when doing those seemingly boring tasks, try to go above and beyond to get noticed. It shows you’re a hard worker and dedicated, which can open doors for you down the line.
Speaking of grunt work, let me tell you about my summer job in high school at the University of Maine bookstore. My main task was organizing textbooks for the incoming students. Unlike a library, where you shelve books one by one, college textbooks arrived in massive quantities.
One morning, I walked in to find a mountain of books dumped in the lobby. The manager, looking annoyed, just told me to “find a place for them” before taking off for the day. He probably wanted me to stash the boxes in the back, but I saw a chance to get creative. Thanks to my experience stacking firewood and hay bales, I built these intricate towers of books in octagonal and hexagonal patterns. They were almost as tall as me and lined the ends of the bookshelves.
The next day, I was called into the office, expecting to get chewed out. Instead, the manager praised my creativity and asked me to teach the other workers how to build those book towers. Sure, I could have just moved the boxes and been done hours earlier, but my initiative made an impression.
That bookstore experience helped me land a job in the zoology department the following year. One task involved data analysis, which sounded cool but was mind-numbingly boring. I spent hours staring at a computer screen, identifying and saving specific curves from data related to horseshoe crabs and human eyesight.
Later, I was asked to analyze data on a computer in the basement. Back then, before networked computers were everywhere, we used those ancient 5 ¼ inch floppy disks, so it was just easier to do the task where all the data was stored and then walk back up the stairs with the results. Walking down those dark stairs to the basement was a bit creepy, but the work was easy, and I zoned out to pass the time. The professor who gave me the task said he’d check on me after two hours, but he must have forgotten. I worked until I finished all the data, finally heading back upstairs almost eight hours later. The professor was still there and couldn’t believe I was still working.
Even though I was only a temp, the professor was impressed with my dedication and found more work for me. I even got to tag along with the zoology team on trips to Acadia National Park, where I discovered Cadillac Mountain, Jordan Pond House, and the amazing lobster bisque with popovers experience. It taught me a valuable lesson: exceeding expectations can lead to some sweet perks.
I eventually left the university for the military, but I’m pretty sure that professor would have written me a glowing recommendation if I’d asked.
My first real taste of management came in the Marine Corps. While they call it “leadership,” in peacetime, it’s mostly about managing day-to-day operations. Think paperwork, organization, scheduling, and training—the typical “desk jockey” stuff. I picture “leadership” as rallying troops to charge into battle, something requiring charisma and cunning. Management, on the other hand, relies on a solid work ethic and good time management skills. (I bet a lot of folks get those confused on their resumes!)
After two years in the Marines, I switched specialties and landed in air traffic control school. As an E-3 Lance Corporal, I had seniority over most of the new recruits. Despite the presence of higher-ranking Marines, I was tasked with getting everyone to class on time. You’d think a bunch of adults could manage that themselves, but the military operates differently. Everyone had to form up and march to school in formation. It wasn’t too bad—right face, forward march, a bit of cadence calling, and off we went. However, I quickly learned that if someone was missing from that formation, it was somehow my fault.
Some might call this a leadership lesson in tracking your troops, but I see it as a management issue. My job wasn’t to inspire punctuality; it was to herd cats. This meant daily roll calls and sending runners to fetch missing Marines from their barracks. The real lesson here is accountability. When you’re in charge, you’re responsible for your team’s actions, no excuses.
I thought I might be replaced as platoon leader, but apparently, I was doing better than my predecessors. My lieutenant, let’s call him “Lieutenant Flutter Kicks” for his fondness for that particular exercise, remembered I was a platoon leader and saw I could run fast and so put me in charge of physical training. Lesson learned: doing one task well can lead to more responsibilities.
My good grades also landed me in charge of study groups. Coming from rural America, I had no experience with study groups and found them a waste of time. Most of the Marines and Sailors didn’t know how to take notes or make flashcards—I ended up teaching them basic study skills! It was mind-blowing but explained why so many seemingly intelligent people ended up in the military instead of college. I’m very grateful for my education; I was luckier than many. (Expect some future blog posts on my thoughts about education!)
Promotion in the Marine Corps, at least back in my day, had little to do with actual job performance. Over 20 years ago, it was all about time in service, physical fitness, rifle marksmanship, and staying out of trouble. I often joked that my quick promotions were thanks to my running and shooting skills, which wasn’t far off!
Imagine ten Marines with the same rank and time in service, but only two promotion slots available. We’d calculate scores based on proficiency, conduct, and physical fitness—sit-ups, pull-ups, and running. Maxing out sit-ups and pull-ups was easy with practice, but running tripped most people up. Luckily, I was a distance runner in high school, giving me an edge. Add in expert rifle scores and a clean conduct record, and promotions came relatively quickly.
In Yuma, I snagged more responsibilities by being a bit senior and willing to work. I figured extra duties would boost my chances of getting certified as an air traffic controller—a tough gig with a 50% fail rate at that particular facility. Suddenly, I was in charge of physical training, thanks to my fitness score, and some one on one instruction from Lieutenant Flutterkicks. Then more tasks landed on my plate because others were either underperforming or simply didn’t want the extra work. Within 18 months, I was managing publications, ground control training, and even barracks cleaning and maintenance. Lesson learned: doing good work gets you more work…and a reputation.
Back then, Yuma was considered a career dead-end. Nobody wanted to be there, and getting certified was tough, so Marines who re-enlisted often got stuck. I requested orders to California for my second enlistment, and everyone laughed, thinking I had no chance. Rumors swirled about Camp Pendleton needing good controllers and someone scouting me. True or not, I re-enlisted with orders to California!
At 23, I arrived at Camp Pendleton as a Sergeant, the second most senior Marine in the tower. Over the next four years, my responsibilities kept growing. The Marine Corps supposedly had leadership and management courses, but I never got to attend. There was always a staffing shortage or some mission keeping me busy. By the time I could schedule myself, I was outranking the courses and busy sending my junior Marines instead.
I wish I’d had that formal training. “Trial by fire” meant a lot of mistakes. I’d love to say I had a natural talent for leadership, effortlessly fixing every situation. But the truth is, I struggled and made every classic mistake in the book. Having that much authority at a young age was a trip. My ego got the best of me. I said hurtful things, humiliated people publicly, procrastinated on tasks I disliked, and delegated the crappy jobs. In the heat of the moment, you face moral dilemmas and define who you are as a leader. It’s easy to resort to sarcasm or trash-talk, but when you’re in charge, everyone listens and remembers. This might be the norm in the military, but I wanted to be better. That’s when I started studying management, devouring every book I could find.
On a side note, I’ve also managed several pizza places. Compared to the complexities of handling Marines or air traffic controllers, pizza joints were pretty chill. Sometimes I was tired of delivering pizzas, my car was out of commission, or I just wanted to stay late after my shift and tackle the paperwork. What can I say? I was a money-hungry workaholic in my younger days.
Pizza places are almost always understaffed, so everyone’s too busy to stir up drama. Like any workplace, you had your go-getters and your bare-minimum folks. Guess who got the better shifts? The paperwork was straightforward: nightly inventory, ordering supplies, tallying the day’s earnings, and reconciling receipts to ensure nothing was missing. I encountered some lazy managers who’d be $200 short at the end of the night and wouldn’t bother tracking down the discrepancy. Daily earnings rarely topped $6,000, so even if I was only $2 off, I’d spend the extra 15 minutes reviewing everything to ensure accuracy. Sure, I was only making $7.25 an hour, but I had my pride!
Despite the low pay, I’d recommend managing a restaurant early in your career for the experience. You gain valuable skills: inventory, payroll, scheduling, quality control, and reconciliation (balancing the till and ensuring those receipts match the daily sales report). These are fundamental skills applicable to managing people in almost any setting. It shows potential employers you have discipline and integrity—someone trusts you with their money. It might not seem like much, but it can be a stepping stone to managing a larger business or even a government operation.
Management in the FAA, at least from my frontline perspective, was nothing like what those management books described. The only real leadership came from the controllers’ union. Forget about strategic planning, meticulous budgeting, or burning the midnight oil to climb the corporate ladder. Our management involved scheduling work and classes, along with rigorous quality assurance procedures to analyze errors and prevent future accidents. Performance management existed, but a controller had to practically commit a crime to face any real consequences.
The FAA sent me to countless management classes that barely helped with my daily work. They focused more on navigating union politics and avoiding trouble. Most instructors were sharp but utterly clueless about the realities of an air traffic facility in the 21st century. We did a lot of touchy-feely team-building exercises, which might be helpful for a brand-new facility, but I already knew my controllers well.
I initially had zero desire to be a manager, but politics, money, and other factors (which I might spill the beans on in other posts) conspired to put me in charge. The tipping point was when three controllers separately urged me to apply for an open management position. They knew I was a known quantity and preferred me over another potential candidate. Flattered and a bit naive, I took the bait. I figured I had no shot, being relatively junior and not exactly the air traffic manager’s favorite.
The application involved answering essay questions about my management experience. Apparently, I did okay because I made the top 20. Then came the interview, which I actually prepared for by researching common questions and practicing my answers. I also picked the brains of other managers about their experiences, so I felt ready. It helped that I was relaxed during the interview, not really caring if I got the job.
A panel of six senior managers grilled me with questions about challenging situations. They wanted to know if I’d encountered specific issues and how I handled them. Turns out, I had experienced them all and had some good stories to tell. I hadn’t always handled things perfectly, but given my relative youth, I think they appreciated my honesty about the consequences and what I learned. I also shared follow-up stories about similar situations and how I improved my approach. The panel kept asking questions, and I must have rambled for over an hour!
The assistant district manager for Southern California called later that week, impressed with my interview. He said I was initially ranked last, but my responses bumped me to the second spot. The top-ranked candidate withdrew after realizing how much their pay cut would be, and I got the job. Lesson learned: be a good storyteller!
So, there you have it – a glimpse into my winding path to management. It wasn’t always glamorous, and I stumbled more than I’d like to admit. But each experience, from stacking textbooks to herding Marines, taught me valuable lessons about initiative, accountability, and the importance of exceeding expectations. Remember, there’s no one-size-fits-all route to management. Explore different industries, embrace new challenges, and never underestimate the power of a well-told story. And most importantly, don’t burn bridges – you never know when you might need a reference or a favor down the road. So, keep learning, keep hustling, and who knows? You might just find yourself in the manager’s chair sooner than you think.
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